Desktop Support - Information Technology Resume Search
Desktop Support - Information Technology Resume Search
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Desktop Support Resume


Desired Industry: Information Technology SpiderID: 1400
Desired Job Location: Morristown, New Jersey Date Posted: 11/3/2004
Type of Position: Other Availability Date: Now
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No


Objective:
My goal is to provide the best service to the client and solve their technical challenges.


Experience:
Polish & Slavic FCU, Clifton, NJ 2001-2004
Technical Analyst II
- Assisted in the support and maintenance of the information systems network.
- Performed day-to-day operational functions as outlined in the Information Systems operations manual which included but not limited to End of day processing, Beginning of Day processing and Month-end processing.
- Worked with the credit union’s departments and vendors to establish network effectiveness, identified problems, and implemented corrective actions and systems improvements.
- Worked with the other members of the IS team to monitor and test network efficiency, documented results and made recommendations for improvement in connection with all network installations.
- Suggested changes to procedures to enhance the daily operations as well as made recommendations for quality increased efficiency and cost reduction.
- Responded to end-user HELP calls, performed necessary problem solving/trouble shooting tasks in accordance with operational procedures, and served as contact for users for problem interpretation and resolution or combination to appropriate parties.

PTS Learning Systems, New York, NY 1998-1999
Systems Administrator
- Maintained software located on LAN servers, administration of user accounts as well as backup of servers, monitoring server performance, creating and maintaining printing environment, and troubleshooting connectivity problems.
- Provided support for issues, which required a higher level of skill. Skills included installation and support of Windows 98 and Windows NT 4.0 operating systems, Microsoft Office software, Lotus Notes, Internet Explorer device drivers, printer and network connectivity.
- Created Ghost images for use in a classroom environment.
- Conducted PC rollouts.

SIAC, New York, NY 1998
Hardware Support
- Provided support and maintenance of trading and communication equipment for an American Stock Exchange. Resolved hardware related issues.
- Teamed up with senior technicians in the installations, upgrades, configuration, and troubleshooting of infrastructure devices. Knowledge of procedures allowed for a timely response which resulted in minimal downtime.


Education:
DeVry Institute of Technology, North Brunswick, NJ 1996-1998
Associates in Applied Science Degree – Telecommunications Management


Skills:
- Extensive experience in network administration and desktop support.
- Maintenance of an AIX mainframe and backup systems.
- Strong technical support acumen with a background in multi-platform systems.
- Proficient in installing, configuring, and troubleshooting various aspects of workstations and servers.
- Ability to install and configure MS WINS, DNS and DHCP servers.
- Skilled in NT 4.0, Windows 98, Windows 2000, and Windows XP.
- Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals
including desktop computers, printers, scanners, modems, and network printers.

SKILLS SUMMARY
Windows NT 4.0 Workstation/Server
Switches & Hubs
Windows 2000 Pro
MS Office XP/2003
Windows XP Pro
Norton Ghost
pcAnywhere
TCP/IP
Veritas Backup Exec


Additional Information:
CERTIFICATION

MCSE NT 4.0:
- Networking Essentials
- Implementing and Supporting NT Server 4.0
- Implementing and Supporting NT 4.0 Workstation
- Implementing and Supporting NT Server 4.0 in the Enterprise
- Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0

MCDST: (Microsoft Certified Desktop Support Technician)
- Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System
- Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System

CompTIA:
-Network+
-A+


Candidate Contact Information:
Name: Rafal Zawistowski
Street:    - Phone: 973-907-7943
City: Haskell Fax:    -
State: New Jersey
Zip: 07420
Web Site:


    



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