Customer service/Administrative Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 13996
Desired Job Location: Philadelphia, Pennsylvania	Date Posted: 7/18/2007
Type of Position: Full-Time Permanent	Availability Date: 07/18/2007
Desired Wage: 32,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
To obtain a position in the rapidly changing and growing business world that would provide the conduit for personal and professional growth.

Experience:
Professional Skills and Accomplishments

Allstate Financial Services Group 2005 –2007
Senior Mortgage Consultant

Developed and Maintained relationship with realtors that provided a reciprocal business environment.
Acted as liaison between first-time home buyers and realtors to see the transition into homeownership for the client.
Pre-qualified applicants based on credit strength, DTI, and LTV ratios along with other variables.
Conducted business with various client sources; walk-ins, inbound calls and outbound calls from internet generated leads.
Used both Calyx Point and Bytepro Loan Origination Software.
Reviewed appraisals and addressed all issues prior to submitting to processing
Placed loans with various investors in the residential and commercial sectors
Consistently in the top five (5) percentile of loan officers in the office.
Averaging between four (4) and six (6) closing a month.

Westaff Temporary Services Willow Grove, PA 2003-2005

Telemarketing,
Customer services,
Clerical Support
Filled various positions, including:

Philadelphia College of Optometry
Duties Included: Customer Service and File Management
Assisting patients in the retrieval of eyewear.
Handling telephone inquires
Archiving and restructuring of files

Independence Blue Cross- General Clerk
Duties as follows: use of excel to retrieve and print reports
Opening, separating, and distributing of Mail. Logging in and processing incoming mail
Utilized Word to generate letters and labels Archived and Maintained files.

Temple University Undergraduate administration
Duties as Follows: Entered data using Access and Isis
Matched Transcripts with files
Processed Incoming documents, Using Isis System

Industry Mortgage Co. LP. Ft. Washington, PA 1995-2003
Archived and restructured all files from existing system
Responsible for all shipping and maintenance of files.
Responsible for putting together all mortgage applications.
Supervised file copying.
Managed Communications Base (fax machines, phones, mail, etc.

Mellon Bank 1990-1995
Processed Checks on 3890 Check processing machine
Klinghoffer’s Carpets 1984-1990
Installed and measured carpet for installation

Education:
Simon Gratz High School, Philadelphia PA
Diploma June 1984

The Cittone Institute Computer Education Center, Philadelphia, PA
Software Applications Specialist, Diploma, February 2003
GPA 3.7 with excellent attendance
References Furnished upon Request

Affiliations:
N/A

Skills:
Computer/ Business/ Light Industrial Skills:

Skilled in the use of Microsoft Word to develop professional business documents, such as memos and letters
Trained in the use of spreadsheet functions and applications of Microsoft Excel
Used Microsoft PowerPoint to create and present business presentations
Instructed to organize desktop information with Microsoft Outlook
Created databases while learning functions, concepts and applications of Microsoft Access
Skilled in the use common office machines
Skilled in the use of tools to assemble electronic equipment
Performed general maintenance duties
Measured and cut, and installed carpet for commercial and personal use
Performed Landscaping duties
Worked as a member of a team in the everyday workings of a professional carwash.

Additional Information:
N/A

Reference:
Brock Wiggins VP operations Allstate Financial Services 215-351-9440ext 1004
Gary Talarino Processor Allstate financial Ser.215-351-9440 ext 1009
Charles Brown Septa Manager 215-849-1840

Candidate Contact Information:

Name: Stephen Hawkins
Street:	Phone: 215-324-3538
City: Philadelphia	Fax: 215-609-4328
State: Pennsylvania
Zip: 19141
Web Site: