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Training Development Manager Resume
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| Desired Industry: Insurance |
SpiderID: 13985 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 7/17/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 7/16/2007 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Flexible and creative professional providing seasoned
career in customer service support, training, and claims
adjustment roles; career highlighted by exceptional
versatility, adaptability and ability to execute multiple
tasks simultaneously in challenging environments and amidst
demanding deadlines. Strong communicator with excellent
interpersonal skills propelling development of solid work
teams. Proficient with Microsoft Windows and Office, Rumba
Systems and AS 400.
Experience:
STATE OF OHIO REHABILITATION SERVICES COMMISSION ...
Columbus, Ohio
2006 to Present
State agency providing vocational rehabilitation services
to help people with disabilities become employed and
independent; operations supported by 600 employees.
Disability Claims Adjudicator (DCA) ... Bureau of
Disability Determination
Conduct comprehensive identification and analysis of
claimant medical and vocational status (of claimants ages
18-64) to determine eligibility for disability payments
(through Social Security); scope of role includes
accumulation of applicable evidence, communications with
claimants, medical and vocational professionals and
facilities, and overall judgment/summarization determining
severity of impairment and eligibility for vocational
rehabilitation services.
* Demonstrated proficiency adapting to system
applications as well as researching system resources
available in a timely and effective manner.
* Technical environment includes Microsoft Windows XP,
Microsoft Outlook, Word, and Access, and AS400; also
utilize telephone, voicemail, copy machine, fax machine,
and printer.
AETNA, INC. ... Peoria, Illinois/New Albany, Ohio 1987 to
2006
Provider of health care, dental, pharmacy, group life, and
disability insurance, and employee benefits; annual revenue
exceeds $25 billion supported by more than 30,000 employees.
Customer Service Trainer ... National Account Learning and
Performance (1997 - 2006)
Created curricula and delivered 12-week classroom and
online training courses (to 1-15 new/current employees
simultaneously) covering customer service, computer
systems, and policies and procedures; also conducted
quality reviews and collaborated with business unit and
subject matter experts throughout design and delivery of
training for customer service staff and management.
Evaluated learning performance of associates and
communicated performance trends to local team leaders, team
coordinators and training supervisor.
* Recognized as "Pathfinder Platinum" Silver Nominee,
April & October 2003 and "Best Team Player,"3rd Quarter
2003; promoted to office's first HMO Customer Service
RepresentativeTrainer.
* As office's first HMO trainer, developed entire
training program and consistently received above average
survey results from numerous classes; utilized content
learned from weeklong training session in addition to
consultation with HMO Customer Service Team
Coordinator/Supervisor.
Education:
Illinois College ... Jacksonville, Illinois
Bachelor of Arts in Psychology/Education
Skills:
* Training Manuals/Aids
* Policies/Procedures
* Relationship Building
* Client Management
* Staff Development
* Medical Terminology
* Project Development
* Employee Relations
* Performance Evaluations
* Productivity Improvement
* Presentations
* Quality Control
* Program Development
* Program Implementation
* Staff Training & Development
Candidate Contact Information:
| Name: Gail Dildine |
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| Street: |
Phone: 614-890-1391 |
| City: Columbus |
Fax: - |
| State: Ohio |
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| Zip: 43231 |
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| Web Site: |
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