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customer service/ management Resume
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| Desired Industry: Management |
SpiderID: 1388 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 10/30/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: anytime |
| Desired Wage: open to discuss |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
An individual seeking a position in the management field. Easily adjustable to any kind of work environment, dedicated to maintain high quality standards, detail oriented, bilingual fluent in Spanish, willing to learn and share own experience with others.
Experience:
Alexandra Maisonet
ajmaisonet@bellsouth.net
5232 Rosetrace Terrace
Powder Springs, GA 30127
(678) 567-2748
05/98-09/03 BELLSOUTH INTERNET SERVICES - Atlanta, GA 30338
Employee Performance Manager: Maintained a consistent workflow for the employment retention, along with and evaluating performance levels of a 30 plus personnel staff. Responsible for disseminating dial accounts and dedicated Internet billing, allocated within my team certain projects that were liable for handling billing and standard account escalations for the customer care side of the house. My department was solely responsible for the inbound and outbound calls for the Spanish customers for Bellsouth.
09/95-02/98 MCI BUSINESS & MASS MARKETS - Atlanta, GA 30338
Technical Tier 1 & Customer Service Professional:
Accountable for the cellular/paging services, the customer base encompassed both small and residential customers. Duties included billing research, account maintenance, sales, and retention management for commercial customer billing in excess of three thousand dollars monthly utilizing LAN-based applications such as Ocis, Mega, Coms, Netcap and Carms. I was point of contact on the in-language team, Spanish, for major accounts and retention.
09/94-09/98 U.S. COMMUNICATIONS, INC. - Atlanta, GA 30350
Customer Service Representative: Duties were to assisted customers with new accounts, processed credit checks, dealt with carriers to activate customer's cellular phone lines. Performed data entry for existing and new customers for billing purposes; also helped translate with the USCI Manual for the Spanish Department. My voice was utilized for the IVR for interactive scripts for Office Max and Kmart stores in the U.S and Puerto Rico.
Education:
03/04-Current
03/99-06/01 Devry Institute of Technology. Alpharetta, GA.
Expected graduation dates 02.05
BA in Technical Management
09/92-05/94 New England Institute of Technology- Warwick, RI.
Associate of Science Degree in Computerized Office Technology
03/91-06/91 Community College of Rhode Island – Lincoln, RI
Office Management
Skills:
Windows 2000, XP including Word, Excel, Access, and Power Point. Fluent in Spanish and English,
Type 60 wpm.
Reference:
Felisia L. Moody
Professor
1617 Old Lost Mountain Rd.
Powder Springs, GA 30127
678.567.9415 home
404.513.5888 cell
Dora Casas
Spanish Professor
52 Puritan Street,
North Providence, RI 02904
401.353.5028
401.499.4419
Nathan Lesueur
Sr. Unix Admin
575 Morosgo Dr.
Atlanta, GA 30324
404.499.5440
Michael Spoor
Sr. Director of Network Systems and Security
BellSouth
Mspoor@imcingular.com
404.499.5110
Patrick McNaughton
Sgt. Major of the Army of Over Training
5397 Forest Way
Braisbelton, GA 30517
678.908.9793
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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