Executive Management Position, VP of Customer Service Resume

Desired Industry: Management	SpiderID: 13837
Desired Job Location: Woodstock, Georgia	Date Posted: 7/11/2007
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage: 71000
	U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO)	Willing to Travel: No
Highest Degree Attained: Masters	Willing to Relocate: Yes

Experience:
INTERNATIONAL SERVICES MANAGER AND DIRECTOR OF SALES
INTERNATIONAL VISA SERVICES, SANDY SPRINGS, GA, 2000 – Present
- Conduct consultative selling, new account design, and customization of various service plans
- Perform document preparation and detailed analysis of packages prepared for international clients and international corporate groups
- Facilitate international product presentation including passports, visas, travel insurance, vital documents, multi-departmental training and orientation
- Provide database management, administration of International visas and passports with regular updates and perform direct reporting to Management and to company President
- Oversee opening of new office on another site in International Airport within Atlanta, Georgia
Key Accomplishment:
- Consistently achieve company records regarding sales and management goals due to outstanding contributions

NATIONAL INSIDE ACCOUNT MANAGER
ENHANCEMENT SERVICES CORPORATION, ROSWELL, GA, 1998 – 2000
- Facilitated training of new inside sales representatives and customer service and support team as well as of Presented turnkey incentive program solutions to promote customer loyalty and enhance marketing strategies
Key Accomplishments:
- Elected Stellar Performance within department with promotion from District to National Account Management within 6 months
- Consistently recognized as #1 Representative within Inside Sales Department

CALL CENTER TRAINING MANAGER
TRANSCOM USA, INC., INDIANAPOLIS, IN, 1995 – 1998
- Integrated computerized calling systems on database platform
- Maximized database information for presentation of local & long distance services and cellular communications to prospective clients
- Played a role in developing Sales Training Materials designed for more effective training of new call center representatives

TERRITORIAL SALES MANAGER
SCOTT PAPER COMPANY, PHILADELPHIA, PA, 1984 – 1995
- Managed sales of Consumer Paper Products to Grocery Stores and Multi-billion dollar Retail Department stores to include Target, K-Mart, Wal-Mart and Costco

PHARMACEUTICAL SALES REPRESENTATIVE
ELI LILLY AND COMPANY, INDIANAPOLIS, IN, 1980 – 1983
- Marketed all Pharmaceutical Product Categories of Lilly and Dista Pharmaceuticals to Hospitals, Doctors and Retail Pharmacies within the Newburgh, New York Territory
Key Accomplishment:
- Received outstanding achievement awards in Sales

Education:
PH. D. CANDIDATE IN APPLIED MANAGEMENT AND DECISION SCIENCES WITH CONCENTRATION IN LEADERSHIP AND ORGANIZATIONAL CHANGE
WALDEN UNIVERSITY (OF Laureate's university network), BALTIMORE, MD, Nov 2009

MASTERS OF BUSINESS ADMINISTRATION WITH HIGHEST HONORS IN MANAGEMENT AND ADMINISTRATION AND CONCENTRATION IN HEALTH CARE SERVICES, GPA: 3.95/4.0
KELLER GRADUATE SCHOOL OF BUSINESS, ATLANTA, GA (PERIMETER CENTER), 2007

ASSOCIATES DEGREE IN PARALEGAL WITH HIGH HONORS
GEORGIA PERIMETER COLLEGE, DUNWOODY, GA, 2003

MASTERS OF SCIENCE, PUBLIC HEALTH AND HOSPITAL ADMINISTRATION
MINOR: PUBLIC MANAGEMENT, GPA 3.5
COURSES OF STUDY: PUBLIC MANAGEMENT, STATISTICAL ANALYSIS FOR PUBLIC AFFAIRS, MICRO AND MACRO PUBLIC ECONOMICS, MANAGEMENT INFORMATION SYSTEMS, ORGANIZATIONAL BEHAVIOR
INDIANA UNIVERSITY - PURDUE UNIVERSITY, INDIANAPOLIS, IN, 1990

BACHELOR OF SCIENCE, MARKETING
MINOR: INTERPERSONAL COMMUNICATION AND HUMANITIES
INDIANA UNIVERSITY, BLOOMINGTON, IN, 1980

Affiliations:
PROFESSIONAL AFFILIATIONS

- Member of American Management Association
- Member of National Business Education Association
Member of American Marketing Association
- Life Time Membership of Indiana University Alumni Association
- Active Member of the Gartner Group for Business Research

Skills:
Repeatedly produced sustained revenue and growth in dynamic & changing market
Extensive business background in international services

SUMMARY OF QUALIFICATIONS

Innovative and highly driven sales executive offering over 27 years of continuous professional experience. Known for strong leadership and motivational skills that consistently produce positive change. Articulate refined communicator, both oral and written. Take pride in ability to motivate, energize and lead to successful outcomes. Thorough; detail and process oriented; strong follow-through skills. Sincere and honest with a high level of personal and professional integrity. Highly articulate, demonstrating excellent interpersonal skills across all levels including management, employees, and external agencies. Genuine team player; committed to organizational success.

Areas of expertise:
- Strategic Sales and Business Planning
- Client Needs Analysis
- Territory Expansion and Maintenance
- Key Account Relationship Management
- Profit Building and Sales Growth
- Consistently Strong Sales Results
- Market Share Analysis
- Customer Relationship
- Promotion & Forecasting
- Product Placement
- Consultative Selling
- Team Building & Leadership

SALES SKILLS
Develop productive and profitable business relationships, sales and promotion, conduct presentations to high net worth clients and corporate decision-makers, prospect and network for new business, conduct sales calls, work directly with sales staff to increase revenues, set achievable sales goals, account development, and design programs to increase knowledge in accordance with corporate strategies.

MANAGEMENT
Comprehensive background in human resources functions including recruiting, hiring, training, and evaluating performance. Recognition for strong leadership and motivational skills that consistently produce positive change.

COMMUNICATION
Coordinate public relations, interact productively with individuals from all backgrounds, ability to produce in-depth proposals and reports, expertise in business communications

ACCOMPLISHMENTS
Consistently noted by colleagues, staff, and clients for implementing and accomplishing special projects, superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to solve organizational problems with innovative solutions.

Additional Information:
Certified Paralegal, Georgia Perimeter College, Atlanta, GA
Eli Lilly Pharmaceutical Sales Training Course in Product Presentation and Territorial Management
Certified Passport Processing Agent and Sales Consulting
Educator of in Theological Studies
Educator in Adult Literacy Programs

Candidate Contact Information:

Name: Warren Fowler
Street: -	Phone: (770) 591 6724 / (770) 364 2139
City: -	Fax: -
State: -
Zip: -
Web Site: