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Customer Service Clerical,Customer Service Rep,Customer Service Sales,Entry Leve Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 13813 |
| Desired Job Location: MEMPHIS, Tennessee |
Date Posted: 7/11/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/07/2007 |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
A professinal individaul looking for a great opportunity
Experience:
Customer Service Supervisor
APAC Customer Services in Corpus Christi, Tx
January 2004 to April 2006
• Directly supervises CSRs. Responsible for interviewing, hiring, on boarding, training, call monitoring, coaching, setting expectations, analyzing and managing performance, planning coverage and monitoring schedule adherence, assigning and directing work, appraising and motivating performance. Investigates and resolves concerns and complaints. May supervise Assistant Team Leader. Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals. Effectively communicates corporate and business expectations to all team members. Uses a variety of reports to evaluate team performance relative to goals. Analyzes areas of opportunity to develop, document and implement employee action plans. Delivers corrective action and recommends terminations. Handles escalated calls, takes/makes calls in order to maintain program level subject matter expertise. Attends calibration sessions. Performs client or APAC related administrative duties as necessary. Complies with and ensures compliance with local, state, and federal regulations and laws governing business operations as well as corporate and client policies, procedures and guidelines.
Team Lead
Harrah's Casino in New Orleans, La
April 2001 to March 2004
• Assisting the Players Club Manager with all Club activities including Players Club equipment ordering, installation, and training.
• Responsible for assisting in the interviewing, selection, training, and discipline processes of subordinate employees.
• Assist with monitoring slot marketing systems and performance
• Performs the functions and duties of slot club clerks when business dictates.
• Ensure complimentary are issued in accordance with Harrahs guidelines with the proper controls, auditing, surveillance, and coordination in place.
• Assisting in the resolution of player and cross department challenges through interaction both on and off the casino floor and off. Work closely with slot hosts, slot department, and guests services personnel.
• Ensure Slot Club reports and supplies are processed and maintained in accordance with Harrahs guidelines.
• Meet and greet players on casino floor, at special events, and at promotions.
• Maintain confidentiality of guest and company information and agree to and sign the Horseshoe confidentiality agreement.
• Support and maintain Harrahs courtesy guidelines and ensure subordinate Team Member participation.
• Promotes outstanding guest and co-worker relations.
• Performs other duties as assigned.
• Handle cash and cash equivalents in accordance with the company and department policies and sufficient care to ensure accuracy.
• Maintain inventory in assigned workstation at all times.
Front Desk Clerk
VT Griffin Servies in Ingleside, Texas
May 2006 to March 2007
• Prepares for guest arrival by pre-arranging and blocking reservations.
• Responsible to ensure timely service is provided to all guests.
• Acknowledges and responds to guests immediately.
• Performs guest check in/ out in a professional manner.
• Registers guests and assigns rooms.
• Registers room rates according to established procedures.
• Receives payment, ensuring accurate paper work is maintained, complete information entered into computer system and cash handling procedures followed.
• Maintains all security procedures for room keys and cash handling.
• Takes and Delivers messages, mail, packages, and faxes for guests.
• Communicates with housekeeping personnel to notify of check-in and check out status, special requests and any room change requests.
• Responsible for cleanliness of front desk areas at all time
• Other duties as assigned
Education:
University Of Phoenix in Phoenix, AZ
October 2005 to January 2006
DIPLOMA
Skills:
Customer Service Clerical,Customer Service Rep,Customer Service Sales,Entry Level Customer Service
Additional Information:
A professinal individaul looking for a great opportunity
Reference:
NA
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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