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| Desired Industry: Customer Service/Technical Support |
SpiderID: 1375 |
| Desired Job Location: tacoma, Washington |
Date Posted: 10/28/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: |
Experience:
DMX MUSIC, Inc.
June 2000 to Present
Customer Service Supervisor
Oversee the day to day operations of national call center, including account retention focal points and a national dispatch team. Track individual and department metrics. Recruit, interview, and hire new personnel. Provide effective counseling and follow-up coaching for employee performance issues. Write and administer performance reviews and assist with the creation of employee development plans. Manage payroll, scheduling, and quality assurance monitoring for teams. Review new hire training syllabus and evaluate trainer effectiveness via survey tracking. Act as escalation contact for internal technical training issues, advanced technical troubleshooting issues, and high-level customer issues. Cooperate with other departments to achieve company sales and retention goals.
Ross Dress for Less
October 1999 to June 2000
Shift Supervisor/ Lead
Oversee daily operation of retail clothing establishment. Manage shift scheduling, quality control, payroll, and till accuracy. Monitor inventory control, and act as team coordinator for sizing and placement. Recruit, interview, and hire new personnel. Provide effective counseling and follow-up coaching for employee performance issues. Act as escalation point for customer issues. Motivate team to achieve set sales goals.
Northern Reflections
August 1998 to October 1999
Assistant Manager
Oversee daily operation of retail clothing establishment. Manage shift scheduling, quality control, payroll, and till accuracy. Monitor inventory control, and act as team coordinator for special projects. Recruit, interview, and hire new personnel. Provide effective counseling and follow-up coaching for employee performance issues. Act as escalation point for customer issues. Motivate team to achieve set sales goals.
Education:
Washington State University, Pullman, WA, B.A. Apparel Merchandising and Textiles
Green River Community College, Auburn, WA, Supervision Certificate Program
DMX MUSIC LEADERSHIP Certification
Program Completion
Skills:
Proficient in MS Office, ten key, high-volume / multi-line phone environment, and basic bookkeeping. Exceptionally strong interpersonal, leadership, and supervisory skills.
Candidate Contact Information:
| Name: Jennifer Baker |
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| Street: - |
Phone: 253.927.3945 |
| City: Tacoma |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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