|
|
|
|
| Desired Industry: Management |
SpiderID: 13721 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 7/5/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 07/05/2007 |
| Desired Wage: 50000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: MBA |
Willing to Relocate: No |
Objective:
Decisive, analytical and diverse professional with career
highlighted by facilitating mission-oriented objectives via critical
and strategic thinking; ability to quickly adapt, learn and excel in
new environments, and generate productivity from challenging work
teams. MBA - Recognized Leadership Scholar.
Experience:
Case Handyman & Remodeling - Columbus NW ... Columbus, Ohio 2006
Award winning premier home improvement company in the Washington,
D.C. area and the nation's only full-service residential remodeling
organization; franchises more than 180 nationwide with more than 500
employed nationwide.
Business/Operations Manager
Administered and carried out all facets of startup directives
including daily operations, accounting, finance, marketing, public
relations, and human resources (including hiring, file maintenance,
scheduling, payroll, benefits and Workers' Compensation); led efforts
to propel business productivity while simultaneously containing
operating costs and maintaining overall quality of project outcomes
and customer service.
Scope of responsibilities included accounting records maintenance,
supplier/vendor invoicing, bill tracking and payment collection, lead
pipeline and client tracking, customer service and satisfaction,
professional association relationship development, project contract
specifications review and recommendation, project scheduling,
progression and verification, and materials procurement, delivery,
and follow up.
* During tenure, office recognized with NARI (National Association
of Remodeling Industry) of Central Ohio - ACE (Achievement in
Consumer Excellence) Award; received high overall rating on 4
criteria as judged by consumers benefiting from company products and
services.
* Built foundation for company brand/reputation and contributed to
company sales production by networking throughout several community
organizations; generated 30% of projects with participation in home
shows and community events. Organized and implemented direct mail
campaign bringing in 22% of overall projects sold.
NATIONWIDE ... Columbus, Ohio 2001 to 2006
One of the largest insurance and financial services companies in the
world with more than $157 billion in statutory assets; total revenue
exceeds $4.4 billion and employs 36,000 associates worldwide.
Senior Business Analyst - Customer Experience Initiative (2005 - 2006)
Functioned within Nationwide Insurance Agency Sales with focus on
development of standardized selling method utilized by 4,000
Nationwide Exclusive Agents; supported internal consultants
responsible for creation of worksheets, communication for launch of
spreadsheet and implementation of selling initiatives throughout
agencies.
* Overall results of Customer Experience Initiative increased sales
25% (representing probable sales increase to $420.5 million in 2007
from $336.4 million in 2006).
* Propelled use of Customer Experience Agreement (with agents) by
collaborating with marketing department to post worksheets online
(ultimately resulting in ease of access, print on demand, and reduced
inventory costs).
* Worked in concert with legal department and field agents on
creation of forms and maintenance of worksheets to ensure up to date
and legal content (as each state had different laws); improved
overall productivity by capturing each phase of worksheet including
creation, legal, final approval, printing and inventory.
* Spearheaded materials procurement, printing and distribution of
6,000 toolkits (contained in color-coordinated file box) at $20 per
kit; amidst $84 million in sales generated, total cost of kits
approximated only $120,000. Negotiated swift and cost effective win-
win resolution to error (caused by printer) and ensured execution of
project within time parameters.
Education:
Franklin University ... Columbus, Ohio
Masters in Business Administration (GPA 3.96), May 2006
Franklin University Leadership Scholar
Bachelor of Science in Business Administration (Marketing Minor),
(3.07 GPA), August 2005
President's List (4.0 GPA) - 2004 Winter and Fall Trimesters
Dean's List (3.5+ GPA) - 2004 Summer Trimester
Skills:
* General Management
* Client Management
* Quality Control
* Team Building
* Disaster Recovery
* Research Databases
* Staff Supervision
* Startup/Turnaround
* Process Implementation
* HR/Benefits Administration
* Strategic Business Planning
* Relationship Management
* Visio Flowcharts/Diagrams
* Client Needs Analysis
* Productivity Improvement
* Accounting/Finance
* Microsoft Office Suite
* Vendor Negotiations
* Budgeting & Cost Control
* Project Planning & Execution
* Policy/Procedure Development
Candidate Contact Information:
| Name: Anna Nosse |
|
| Street: |
Phone: 614-570-4700 |
| City: Dublin |
Fax: - |
| State: Ohio |
|
| Zip: 43016 |
|
| Web Site: |
|
|
|
|
|
|