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Customer Service Manager Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 13686 |
| Desired Job Location: Prince George's County,MD, Maryland |
Date Posted: 7/3/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 3/7/2007 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
Customer Service Manager
Experience:
Teller
M and T Bank in Uper Marlboro, MD
March 2004 to March 2005
[*]Cash control was main prioroty.
[*]Ensured customers had a positive banking experience.
[*]Handeled all supply orders to meet the businesses needs.
[*]Handeled customers questions with accurate and honest advice about the situation.
[*]Ensured all logs were filled out on time and accurately.
[*]Ensured that branch was always audit ready.
[*]Would advise potential new account holders of the accounts that would suit them best to ensure that all quotas were being met.
Loss Prevention, Cash Control, Counter Manager
May departament stores in Layton, UT & Waldorf, MD
October 2000 to October 2003
[*] Would identify areas that are high theft areas and act accordingly
[*]Make sure that floors were clean of all merchandise to ensure customers safety.
[*]Handeled all customer accidents with all necessary paperwork to avoid a large fine to the company.
[*]Handeled all cash from the registers to accurately complete the days deposit.
[*]Verified safe and all necessary paperwork.
[*]Handeled customer complaints to make sure that they would be a returning customer.
[*]Participanted in bi-annual inventories.
[*]Ensured that my counter had all necessary supplies.
[*]Ensured that all sales goals were being completed by the counter staff.
Restaurant General Manager
Kazi Foods Of Annapoli in 511 Ritchie Highway Severna Park, MD 21146
October 2004 to March 2007
[*]In charge of all recruitment, hiring, training, and development of all new hires.
[*]Oversaw all new marketing materials and ensured that they were up in time allowed.
[*]Ordered all truck orders, verified shipment, and logged all invoices.
[*]Oversaw customer service training and ensured all policies were being followed.
[*]Updated all MSDS training materials and log books.
[*]Held weekly and monthly training meetings for all managers in restaurant.
[*]Did all evaluations and disciplinary actions that were necessary.
[*]Forcasted weekly and monthly sales accurately to ensure labor and food cost stayed within budget.
[*]Weekly schedules completed accurately to cover sales growth.
[*]All weekly and monthly physical inventories to determine loss and correct the problem.
[*]Weekly and monthly paperwork including all payroll paperwork.
[*]All cash control within the store.
Education:
Qualification Grade Achieved
Advanced Algebra Math A
Debate Speaking A
Orchestra Music A
Honors English English A
Honors World Civ History A
Interior Design Art A
Drawing Art A
Skills:
• Sales & Marketing - Manager, Marketing, Sales
• Banking & Finance - Bank Teller, Banking
• Customer Service - Customer Service Manager, Customer Service Sales
• Human Resources - Entry Level HR, Recruiter, Training & Development
• Retail - Loss Prevention, Retail Sales Associate, Retail Sales Manager
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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