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Desktop Support Analyst/Helpdesk Technician Resume
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| Desired Industry: Information Technology |
SpiderID: 13505 |
| Desired Job Location: New York, New York |
Date Posted: 6/23/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 6/23/2007 |
| Desired Wage: $35,000/Year |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a challenging yet rewarding position with upward mobility in which I could best utilize my skills.
Experience:
Technical Career Institutes College, New York, NY 01/07-05/07
Network Technology Internship
• Gained excellent experience in multiple applications, system operations, various hardware and software technologies, and operating systems.
• Tutored TCI students in XP, computer architecture, and math.
• Clone displayed each classroom’s main PC to flat screen monitor for class presentations.
PC Channel, New York, NY 06/05-12/06
Computer Sales Representative/Computer Repair Specialist
• Repaired PC’s, installed operating systems, applications, and hardware.
• Troubleshoot Blackberry’s, PDA’s, and various MP3/MP4 players (Video IPod/Archos/Creative Zen)
• Supported internet café (5 computers) with disk mirroring and ghosting in the event of failure. Connected and configured each PC to the internet through a router and firewalled and monitored each system.
• Sold custom made PC’s, peripherals, hardware, software, and gadgets.
Macy’s East Corp, New York, NY 11/04-05/05
Sales/Stock/Maintenance
• Assisted customers with selection of clothing and other merchandise.
• Censored and tagged clothing and other merchandise.
• Operated a computerized cash register for all cash and credit card transactions.
• Made weekly deposits of store profits.
Alianza Dominicana, New York, NY 06/04-09/04
Community Activities/ Group Manager
• Conducted literacy groups that consisted of 6-8 people.
• Carried out all administrative duties including answering telephone and routing calls and messages.
• Coordinated detailed system to ensure accurate record keeping.
• Performed basic PC duties such as installing peripherals, performing system maintenance and installing multiple applications.
Education:
Technical Career Institutes College, New York, NY 2006-2007
Major: Network Technology(Pending December 2007)
Skills:
• Familiar with Microsoft Windows (95, 98, Me, NT, 2000, XP, Server 2003, Vista), Microsoft Office 2003 & 2007 (Word, Excel, PowerPoint, Outlook) , Active Directory , Adobe Creative Suite (Photoshop, Dreamweaver, Fireworks, Flash, Illustrator), and Internet Explorer.
• Knowledge of PC setup and installation, as well as various peripherals (Printers, Scanners, Speakers, Camera), data entry, file updating, ghosting, dual booting, remote desktop, TCP/IP, and networking concepts.
• A+ Knowledge (Certification on 6/29/2007), N+ Knowledge (Certification pending), MCSE Knowledge (Certification pending), MCDST Knowledge (Certification on 6/28/2007), and MCP Knowledge (Certification on 6/28/2007).
Candidate Contact Information:
| Name: Ramon Rondon |
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| Street: |
Phone: 212-927-7127 |
| City: New York |
Fax: - |
| State: New York |
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| Zip: 10033 |
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| Web Site: |
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