Customer Service Representative Resume

Desired Industry: Aviation	SpiderID: 13476
Desired Job Location: Newnan, Georgia	Date Posted: 6/21/2007
Type of Position: Full-Time Permanent	Availability Date: 6/22/07
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
Experienced Call Center Representative seeking a full time employment opportunity.

Experience:
Excellent communication, organizational, and problem solving skills. Experience in typing, 65 wpm, and computer applications including Microsoft Office. Easily grasp new concepts. Comfortable in individual and collaborative environments. Able to work well in fast pace & high stress situations.

Education:
1999-2002 College Preparatory Diploma, Riverwood H.S.

2002-Present Psychology Major, Georgia State University

Affiliations:
2005-2007 Expert Event Specialist, InterCall

Responsible for answering inbound calls and providing quality customer service including technical support. Conduct lecture, event, and question and answer conferences via video, telephone, and Internet. Received numerous award certificates in communications and customer service. Cross trained in billing, reservations, and account management.

2004-2005 Customer Service Rep.,
Wal-Mart

Operated and balanced cash registers. Stocked inventory, zoned departments, and organized merchandise. Answered telephones and assisted customers with purchases, refunds, returns, and exchanges. Provided customer service and resolved customer issues.

2003-2004 Assistant Manager,
The Purple Possum

Managed food preparation & service, hosted special events, organized merchandise, ordered necessary supplies, and created the ideal customer experience.

2002-2003 Typist & Data Entry Intern, ARCH Productions

Administrative and theater production responsibilities including: typing, data entry, assistance in grant preparation, proofreading and editing documents, theater set construction, and theater production work.

Candidate Contact Information:

Name: Heather Ward
Street: -	Phone: 678-378-6655
City: -	Fax: -
State: -
Zip: -
Web Site: