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Data Entry / Customer Service Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 13061 |
| Desired Job Location: New York, New York |
Date Posted: 6/1/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 6/4/07 |
| Desired Wage: 30000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To obtain an excellent position in a respectful company with potention room for growth in a professional enviorment.
Experience:
5/07-Present Imperial Majesty Cruise
Inside Sales/Customer Service
Contact clients who subscribed for a vacation package and with aggressive sales techniques close the sale through impulse an purchase. Tackle the respondents concerns as well as identified the respondents needs to pitch the package and create an urgency to purchase now rather than on another day.
1/07-5/07 Universal Survey Center
Quality Assurance/Bilingual Monitor (English & Spanish)
Assured employees work stations were set-up with working phones, computers and adequate materials before shift began. Conducted briefings when necessary to inform staff of specifics on each particular job. Set and monitored employee’s productivity to assure quality. Issued monitoring and disciplinary forms as well as enforce company policies.
8/06-12/06 Opinion Access Corporation
Customer Service
Conducted surveys for marketing purposes for different retail moguls. Handled heavy call volume. Read verbatim from our scripts on the computer and probed the caller for an unbiased response without influencing the callers answer.
12/05-6/06 311 Call Center
Customer Service
Handled all New York City agency complaints, referred callers to the appropriate services in a high volume, took notes of detailed complaints in English and Spanish. Escalated priority calls to the supervisor on the shift. Probed callers to determine the nature of the call and provided the correct service. Quality assurance percentile of over 95% weekly. Professional phone ethics, polite and prompt. Proficient in the use of a search engine.
6/05-12/05 Opinion Access Corporation
Customer Service
Conducted surveys for marketing purposes for different retail moguls. Handled heavy call volume. Read verbatim from our scripts on the computer and probed the caller for a bias response without influencing the callers answer.
Education:
Education Vocational Foundation, Inc.
1997-1998 Office Aide / Computer Technology and Data Entry
Course Content: Word perfect, MS Excel, Data Entry in business concepts & applications, also developing accurate keyboarding skills.
Skills:
Bi-lingual Fluent (English & Spanish), Management Experience, Quality Assurance/Monitor, Computer Technology, Data Entry, Internet Usage, Windows Me, Xp, Microsoft Word, MS Excel, Word perfect, ACT, Business Correspondence, Memorandum, Filing and Clerical skills, A light and accurate typist with good leadership qualities.
Reference:
General Manager of Kenneth Cole
Evie Fernandez 917-892-3862
Manager of Major World
917-560-7739
Raymond Vargas Manager at Opion Access
917-295-6997
Candidate Contact Information:
| Name: Jose Gutierrez |
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| Street: |
Phone: 9175291348 |
| City: Bronx |
Fax: |
| State: New York |
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| Zip: 10463 |
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| Web Site: |
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