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Customer Service Rep Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 12982 |
| Desired Job Location: atlanta, Georgia |
Date Posted: 5/27/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: June 1, 2007 |
| Desired Wage: 20,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To utilize my 20 years experience in the Customer Service Field to the fullest extent allowable.
Experience:
Work Experience
Dates Employed Job Title Company
11/2006 - 1/2007 Customer Client Rep Ryla Teleservices
Kennesaw/Georgia
Answer incoming calls for insurance enrollment; resolve clients requests for information; data entry (10,000 kph).
8/2003 - 8/2006 Real Estate Administrative Assistant Maryland Department of Transportation
Chestertown/Maryland
Handle multi-line phone system; take messages; blueprint copying; prepare documentations for right-of-way acquirements; employee payroll; mass mailings.
9/1999 - 8/2003 Document Clerk Lanier Legal Services
Newark/Delaware
Input client information into computer for future referrence, scan legal documents for client filings and sort accordingly.
1/1994 - 8/1999 Call Center New Roads
Ridgley/Maryland
High volume inbound calling for catalog orders, handle customer questions about merchandise, look up specific information regarding merchandise, data entry (10,000 kph).
7/1991 - 7/1994 Receptionist Kent County Department of Social Services
Chestertown/Maryland
Greet and direct clients to proper associates, input client information into computer, collect accounts receivables, message taking, transfer mulit-line phone calls, filing
8/1989 - 5/1991 PBX Operator Chesapeake Community College
Wye Mills/Maryland
Answer inbound calls, data entry, filing, distribute mailings, take messages.
Education:
Education
Dates Attended School Degree Location
8/1989 - 5/1991 Chesapeake Community College Some College Coursework Completed
Wye Mills - Maryland - US
8/1987 - 5/1989 Morgan State University Some College Coursework Completed
Baltimore - Maryland - US
Skills:
Skills
Skill Name Skill Level Last Used/Experience
Copiers Expert Currently used / 18 years
Data Bases Intermediate Currently used / 5 years
Data Entry (10,000 kph) Expert Currently used / 20 years
Excel Intermediate Currently used / 5 years
Fascimile Expert Currently used / 18 years
Microsoft Intermediate Currently used / 5 years
Spreadsheets Intermediate 1 year ago / 5 years
Various Computers Intermediate Currently used / 18 years
Windows Intermediate Currently used / 10 years
Word Intermediate Currently used / 8 years
Additional Information:
Additional Info
Volunteer Experience
Adult Continuing Education : Office Assistant
Chestertown Elementary School : Office Assistant
Chesapeake Community College : PBX Operator
Reference:
Nicole Wright
410-725-1157
Janie Barrett
410-699-1399
Nelson Lewis
410-810-3243
Candidate Contact Information:
| Name: Linda Taylor |
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| Street: - |
Phone: 404-241-7422 |
| City: Decatur |
Fax: - |
| State: Georgia |
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| Zip: - |
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| Web Site: |
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