Business Systems Analyst Resume

Desired Industry: Information Technology	SpiderID: 12953
Desired Job Location: Phoenix, Arizona	Date Posted: 5/25/2007
Type of Position: Full-Time Permanent	Availability Date: 05/25/07
Desired Wage: 60,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
OBJECTIVE
Seeking full time, permanent position in any industry with responsibilities that will effectively utilize my technical, analytical, communication, and organizational skills.

Experience:
EXPERIENCE
2006-2007 Inpulse Response Mesa, AZ
Business Systems Analyst/IVR

§ Act as requirements project lead for projects.
§ Help business owners in identifying and clarifying their goals and requirements
§ Investigate and recommend technical solutions that will meet the business requirements.
§ Gather, analyze, translate, and document business and user requirements
§ Provide consultancy and advice on functionality, applicability, and usability of technology solutions to project requirements.
§ Assist in the preparation of the testing strategy and testing execution plan.
§ Participate in the development of all project documentation.
§ Facilitate communications between technology teams and the business.
§ Build and maintain Edify IVR platform hardware and software. Write DTMF and speech recognition inbound/outbound applications. Write call scripts.
§ Develop, test and tune Nuance grammars. Create and maintain SQL databases.
§ Maintain Aspect ACD system and connectivity. Develop CTI module specifications.

1996-2006 Alaska Communications Systems Anchorage, AK
Systems Analyst Telecom/IVR

§ Develop and maintain FoxPro client/server, n-tier applications. Develop Edify IVR applications.
§ Administer and maintain company IVR hardware, software. Design and maintain data and telecom network analog, digital T1 and ESDN PRI circuits.
§ Manage Nortel ACD resources. Manage Aspect eWrokforce management call center scheduling and reporting system.
§ Gather business requirements from call center managers. Produce IVR based self service solutions.
§ Analyze performance metrics, write activity reports. Troubleshoot and repair open tickets on assigned equipment and software systems.

ACCOMPLISHMENTS
Developed E911 Autmated Address Verification system that saved local community potential tragedy and hundreds of field research manhours.
Designed and developed unique automated directory assistance solution resulting in lower live operator costs with 30% containment rate.
Succesfully upgraded and integrated legacy switch programming applications on time and under budget contributing to the successful company merger.
Analyzed and improved payroll processing position resulting in a labor savings of 20%

SOFTWARE AND SYSTEMS

FASTER, SDLC, OOP, RDBMS, Edify Voice Interaction Platform, MS Visual FoxPro, MS Office (Excel, Word, Access, PowerPoint), MS Visual Studio, MS C#, MS SQL Server, MS SQL Reporting Services, MS Project, MS Visio, MS FrontPage, HTML, MS Windows OS, Nuance Speech Recognition, Nuance Vocalizer Text-To-Speech, SOAP, Visual ProMatrix, FoxFire Reports, Crystal Reports. Aspect ACD, EDI, Delphi, ODBC, OracleMS Windows 2K/XP, PC’s, Printers, Scanners, Nortel DMS 100/250, Compaq/HP servers, Rack systems, VOIP Phones.

AIRCRAFT: Piper, Cessna, F-4, F-105, B-52, A-10, HH-53, OV-10, KC-135, U-2, SR-71, RC-135, Boeing 737, DeHavilland

Education:
EDUCATION AND TRAINING
2007 Countrywide Financial Phoenix, AZ
FASTER Continuous Improvement Certification

1994 - 2006 Various Institutions USA
Information Technology

Mastering Visual Basic, Advanced Delphi Programming, HTML Programming, Web Design with MS Frontpage, Edify System Administration and Application Development, Nuance Grammar Development, Professional Projects in MS C#

1993 The Travel Academy Anchorage, Alaska
FAA Aircraft Dispatcher Certification

1976 - 1992 Community College of the Air Force USA
Aircraft Maintenance Production Management A.A. (79SemHrs)

Skills:
SKILLS
Possess a positive and cooperative attitude.
Strong communication skills, both verbal and written.
Strong detail orientation and problem solving skills.
Ability to contribute in a team environment and work across multiple departments.
Strong organizational skills with the ability to track and prioritize numerous simultaneous tasks.
Demonstrated experience of executing medium to large IT projects.
Understanding of systems development life cycle including issue, risk and scope management.
Understanding of test strategies, test plans, and test execution.

Reference:
REFERENCES
Brian Barney, VP IT, Inpulse Response Group, Mesa, AZ (480)861-6366, bbarney@inpulseresponse.com
Carlton Perkins, Director Telecom, Inpulse Response Group, Mesa, AZ, (602)540-7966, cperkins@inpulseresponse.com
Brian Hamilton, Switch Engineer, ACS, Inc., Anchorage, AK, (907)564-1453, bhamilto@acsalaska.com

Candidate Contact Information:

Name: Peter Ohle
Street:	Phone: 469-656-3242
City: Chandler	Fax: -
State: Arizona
Zip:
Web Site: