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Training, Marketing Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 12860 |
| Desired Job Location: Pottsville, Pennsylvania |
Date Posted: 5/21/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 40,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Masters |
Willing to Relocate: Undecided |
Objective:
To obtain a training or marketing position in a fast-paced environment where I can utilize my sales, marketing and public speaking skills.
Experience:
Professional Experience:
M&T Bank (Ashland, PA)
Apr 2005 – Sept 2006
Branch Sales Manager
Banking Officer
•Trained successful staff members in consumer lending outbound calling, as a result staff increased contact to application ratio by over 76% within a two month period.
•Demonstrated and trained tenured team members of over twenty years combined experience in consultative selling techniques to help increase consumer lending applications and bookings 96% within four month period.
•Revised coaching environment to a classroom setting during weekly sessions and found an increase in performance and sales numbers by 84% within a two month period.
•Increased overall scores for branch customer service satisfaction survey resulting in overall customer satisfaction of 99% by training team members to utilize on-boarding process for new accounts.
•Continuously built and developed branch sales staff by recruiting and hiring key staff members.
•Focus team member for Learning Management System, a new web-based training initiative.
•Evaluated customer needs for the purposes of developing marketing promotional campaigns, and soliciting appropriate accounts.
Sovereign Bank (Minersville, PA)
Dec 2003 – Apr 2005
Community Banking Manager
Banking Officer
•Succeeded in eliminating sales and audit deficit by implementing successful training programs and mentoring sales staff and teller line to exceed goals and audit expectations.
•Directed administrative functions including performance appraisals, promotions, time sheets, salary recommendations, and terminations.
•Recruited and trained key sales staff to lead area in sales and consumer lending.
•Marketed local business owners with outside sales calling on a weekly basis. Successfully implemented two partnership programs with small business owners within first quarter.
•Successfully created and implemented marketing promotions that increased production and satisfaction 98%.
•Provided customer service to both internal and external customers with a mystery shop average of 100%.
Beneficial Finance (Allentown, PA)
Feb 2001 - Dec 2003
Branch Sales Manager
•Team member for special team that designed and delivered new training programs for region. Contact versus application ratios successfully increased steadily within a six month period of delivery.
•Mentored sales staff within a call center environment in successful calling techniques and how to make quality dials.
•Developed effective marketing program for merchant-relationship development, resulting in 100% increase in account base.
•Delivered training to sales staff in marketing techniques, product offerings, underwriting processes, and methods to attain goals.
•Supervised 5 branch employees and led administrative-management functions to build sales and service results for a $24 million branch of Beneficial Finance.
•Tasked with re-staffing two branches within six months while simultaneously meeting sales objectives; succeeded in building team performance and implementing aggressive marketing program.
•Chosen for exceptional change-management abilities to lead three offices to achieve improved performance and more-efficient functioning in preparation for take over by new management team.
Education:
Masters In Education, MEd, Bloomsuburg University, 3 credits completed with an anticipated graduation date of 2009.
MBA, Marketing, American Intercontinental University Online, 2005.
BA Business Management and Art History, Juniata College, 1998.
Affiliations:
President, Ashland Area Chamber of Commerce (2005).
Secretary, Board Member, Ashland Downtown, Inc. (2005-present).
Chairperson, Ashland Downtown, Inc. Promotions Committee(2005-present).
Member, Ashland Area Rotary (2005-2006).
Skills:
Keyword Competencies: Team building, change management, training logistics, development, project management, sales, marketing, budget management, performance management, distance learning, cross-functional teams, strategic direction, portfolio management, communications platform, coaching, creativity, leadership, database management.
Additional Information:
I also volunteer extensively for a local revitalization organization where I lead volunteer and small business training and marketing workshops.
Reference:
Daniel Hilbert
Business Banker, Manufacturers and Traders Trust, Company
2215 Old Post Road
Coplay, PA 18037
610-442-4449
DHilbert23@yahoo.com
Stacy Wenger
Area Manager, Enterprise Rent-A-Car
1957 Lynda Drive
Conshohocken, PA 19428
267-784-1369
stacywenger@msn.com
Patrice K. Rader
Upper Schuylkill Executive Director
One West Centre Street
PO Box 255
Mahanoy City, PA 17948
570-773-1688 ext. 16
patty.rader@mahanoyvisitorcenter.com
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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