DUSTOMER SERVICE CALL CENTER Resume

Desired Industry: Import/Export	SpiderID: 12809
Desired Job Location: Taylor, Michigan	Date Posted: 5/19/2007
Type of Position: Full-Time Permanent	Availability Date: 05/21/07
Desired Wage: 12.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate:

Objective:
A position with a successful, fast-paced company that will allow me to utilize my skills in customer service.

Experience:
CUSTOMER SERVICE,CALL CENTER, IMPORT/EXPORT, CLERICAL, DATA ENTRY, GENERAL CLERK,ADMINISTRATIVE ASSISTANT

Education:
TAYLOR CENTER HIGH DIPLOMA
WAYNE COMMUNINTY COLLEGE BUSINESS

Affiliations:
Document Specialist (11/2006 – 2/2007)
XEROX Corporation, Warren, MI

· Prepped legal government documents for scanning
· Burned legal documents to CD
· Processed tracking logs
· Scanned/Data Entry

Administrative Assistant (6/06 – 8/06)
University of Phoenix, Southfield, MI

· Answered all inbound calls and transferred to counselors.
· Processed incoming and outgoing mail.
· Directed students to the learning center and various other sites on campus.

Customer Service Support (11/00 – 11/03)
Special Counsel (FORD Motor Legal), Dearborn, MI

· Checked legal documents and prepped.
· Entered data onto spreadsheet.
· Compiled word logs
· Made copies of missing documents

General Office Clerk\ Receptionist (10/2002-12/2004)
Chrysler Jeep, Taylor, MI

· Handled incoming and outgoing calls.
· Assisted customer with locating and checking the status of their vehicles.
· Entered service and parts tickets into dealership spreadsheet.

Import/ Export (08/1997- 06/2001)
Coughlin Logistics, Taylor, MI

· Tracked airfreight and ocean containers.
· Interacted with customers regarding freight billing discrepancies.
· Assured customs cleared all freights and containers.

Customer Service Representative (12/1991- 09/ 1997 )
Renkim, Southgate, MI

· Responsible for answering up to 500 inbound calls.
· Outbound survey calls to customers.
· Recalls on Ford and Lincoln vehicles.

Skills:
· Computer: MS-Office 2000/XP
· Reports and analysis
· Problem Solving
· Import/Export Knowledge
· Strong data entry skills

Reference:
IF YOU NEED THEM I WILL PROVIDE THEM FOR YOU.

Candidate Contact Information:

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