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IT Specialist/Help Desk Resume
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| Desired Industry: Information Technology |
SpiderID: 12785 |
| Desired Job Location: Greeley, Colorado |
Date Posted: 5/17/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: immediate |
| Desired Wage: 33000 - 50000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
Computer support utilizing my strong communication skills, and experienced technical abilities in networking, Windows PC’s, troubleshooting, and network administration so you can provide better service to your clients.
Experience:
Lowell Shatraw
2516 15th Av Ct
Greeley, Colorado 80631
970-352-7191
LMSHATRAW@msn.com
May 17, 2007
I have 10+ years help desk experience, 20 years of PC troubleshooting, upgrade and repair experience, all skills needed in the IT industry.
I’ve used GHOST to image multiple and single Dell, and IBM ThinkPad laptop PC's. I have specific experience with using Remedy, Altiris, Numara Track-It! and Deploy, Symantec AntiVirus, Active Directory, Microsoft Office 2003, Adobe Acrobat/Reader, Windows 95, 98, NT, 2000, XP. My success as a Help Desk Coordinator, IT Specialist, Network Administrator, and System Administrator, with excellent communication skills and getting the job done on time will benefit your organization.
I was one of 4 administrators supporting approximately 300 HP OpenView software developers, using, Windows 98, NT 4, 2000, and XP systems. I assisted in the management of the printers and the network, and Windows workstations for software developers to program, develop, and test various scenarios to meet production deadlines in a timely manner.
My attention to detail, self motivation and dedication to the company I work for will provide you with the support needed.
I look forward to talking to you to set up an appointment to discuss any questions you may have about my qualifications.
Lowell Shatraw
Education:
Rochester Institute of Technology, Rochester, New York
ASSOCIATE OF APPLIED SCIENCE
Electro-Mechanical Technology
Skills:
It Specialist, help Desk Coordinator: Active Directory user updates/password changes, additions, Ghost imaging, Symantec Antivirus install, Office 2003 troubleshoot, proprietary software troubleshoot, 3Com VoIP phone system manage/install/troubleshoot, Cisco VoIP assist installation, email white list/black list additions/updates, manage Track-It! inventory and remote access to user PC's, manage service callins for Dell and IBM on laptops and desktops, coordinate HP printer service calls, coordinate Canon copier and Toshiba service calls.
Reference:
Available upon request.
Candidate Contact Information:
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