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bilingual senior customer service Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 12757 |
| Desired Job Location: mississauga, Ontario |
Date Posted: 5/16/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: 40000 |
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U.S. Work Authorization: Other |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I believe that the path to revenue-goal attainment begins with providing exemplary customer care. Toward that end I have been successful in solving an assortment of service, billing and order processing issues to build a loyal client following my 10 years of customer service experience for diverse industry employers will enable me to provide outstanding service to your customers.
You will find my resume in this attachment
Hope to hear from you
sincerely Louise Dubois
H-905-838-1455
Experience:
Louise Dubois
106 Credit Rd. Caledon Ontario, L7C 3J5 (905) 838-1455
Objective: to work in a dynamic, growing environment, in a team atmosphere that offers
Continuous challenges and learning experiences.
Highlights of qualifications
Several years of experience in Customer Service
Bilingual speaker oral and written, fluent in English and French
Strong computer skills, including MS Office, Simply Accounting using the Internet and SAP
Hard working individual who enjoys working in a team environment
Punctual, (with award), responsible and committed worker who enjoys a challenge
Professional Experience
2005- recent Agent Care, BOC Canada, Brampton, Ontario
Enter docket into SAP
Answer customer calls in French and English.
Assisted agents with Partnernet
Give pricing to agents to bills customers
Fax and e-mail customers and agents information
Taking care of Agent’s needs all over Canada
Taking care of Customer’s request including credit inquires, inventory and billing information, having new customer’s account opened all in both French and English
Entering till rec into spread sheet and insuring everyone else did it correctly.
Responsible for large sums of money making sure all amounts add up, responsible for giving it to the assigned account receivable in timely matter.
2001-2005 Customer Service Representative, bilingual AFS Brampton, Ontario
Customer Service Responsibility including:
Answer customer calls in French and English in a fast pace atmosphere
Order computing management systems, product complains, processing returns, track and trace shipments issuing credit notes etc…
Continued Professional Experience
1999-2000 Owner/Operator, Noah’s Ark Pet Food and more, Shelburne, Ontario
Managed inventory, ordering and receiving products
Provided a positive atmosphere for customers
Trained and supported staff for retail selling
Organized and kept records using data spread sheets
1996-1998 Customer Service Representative, Fibracan, Mississauga, Ontario
Assisted customer over the phone with concerns and inquiries, in both French and English
Provided excellent customer service to clients
Entered data in the computer system to ensure that invoices were up to date
Education
OSSD Achieved
Simply Accounting 1 Completed
Self Employment Assistance Program Completed
Hobbies and Interests
Serve as President on the Board of Director for 2 consecutive years for Shaw’s Creek Co-Op
Volunteer Mississauga Hospital children’s Ward
Swimming, hiking,
REFERENCES AVAILABLES UPON REQUEST
Candidate Contact Information:
| Name: Louise Dubois |
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| Street: - |
Phone: 905-838-1455 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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