Inbound call center Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 12756
Desired Job Location: Tampa, Florida	Date Posted: 5/16/2007
Type of Position: Full-Time Permanent	Availability Date: 5/16/2007
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
The ability to share my knowledge in a stable work environment with the opportunity to grow as well as share my work and school experience.

Experience:
Aerotek
(contractors for verizon online services in bound call center)
Business Billing Representative
813-558-6745
May 2006-January 2007

• Help clients understand their charges and credits
• Make payments over the phone by credit cards
• Disconnect online services by request of customer
• Make adjustments to customers account
• Order equipment for online services
• Up grade internet
• Offer new plans to customers for online services
• Make appointments for techs’ to come to the customer’s business

Wal-mart / Sams Club
Customer Service Manager
813-558-0994
January 2003- May 2006

• Supervise as many as 20 cashiers
• Count large sums of money on hourly basis
• Make schedules
• Take call ins
• Handle customer complaints and concerns
• Process money grams and western union orders and money order

(before becoming a supervisor)
• Supporting goods cashier and photo tech
• Make keys
• Mix paint
• Take inventory
• Sale guns
• Process back ground checks
• Sale fishing and hunting licenses
• Develop film
• Sale cameras
• Make calls for photo machine repairs

Walgreens
Photo Tech
813-975-0081
May 2001- January 2003
• Develop film
• Cashier
• Trained in pharmacy
• Take inventory

Education:
• Hillsborough Community College (Attained 30 credits - current)
I have taken an intro to computer and technology class which I have used excel word, power point
• Paul R. Wharton High school (Diploma Class of 2002)

Candidate Contact Information:

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