Director of Technology, Vice President, Chief Information Officer Resume

Desired Industry: Information Technology	SpiderID: 12755
Desired Job Location: Atlanta, Georgia	Date Posted: 5/15/2007
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage: 150000
	U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Experience:
2006 - 2007 Principal, RG Consulting Group, Atlanta, GA
2003 - 2006 Chief Information Technology Officer (CITO), World Changers Church International, Atlanta, GA
2001 - 2003 Director of Network Services, World Changers Church International, Atlanta, GA
2001 Manager of Technical Operations, Insol, Inc, Atlanta, GA
2000 – 2001 Manager of Network Operations, Webtone Technologies, Atlanta, GA
1998 – 2000 Manager of Systems Integration, CPA Systems, Alpharetta, GA

Education:
1989: Bachelor of Science Degree Program, Computer & Information Systems, Georgia State University, GA
Ongoing: Self-Development, Technical & Leadership Training Programs

Affiliations:
Technology Association of Georgia - Atlanta Board of Realtors
Customer Relationship Management (CRM) Association - International Society in Technology Education (ITSE)
IEEE Computer Society - Association of Information Technology Professionals (AITP)

Skills:
TECHNICAL EXPERTISE

 CRM Migration / Implementation  Organizational/Technology Assessment & Upgrade
 Call Center Redesign/Improvement  Network Operation Center Design, Maintenance, & Support
 Application Development & Support  Business Analytics & Reporting
 Call Center Management & Support  Help Desk / Corporate LAN/WAN Support
 LAN/WAN Implementation  Network / Infrastructure Engineering
 Client / Professional Services  Telecom Planning, Design, & Support
 Sales Engineering  Centralized Administration & Support
 Security Implementation  Web Design & Development
 Quality Assurance/Testing  SAN Implementation & Support

Additional Information:
SUMMARY OF ACCOMPLISHMENTS

 Served as Executive Board Member of World Changers Church International; $80M global ministry.
 Reduced investment dollars by $52K+ through upgrading firm specializing in GDOT Engineering to current technologies with minimal downtime and maintenance in RG Consulting Group.
 Increased monthly call center revenues from $200K to $1.2 million / month and web revenues from $60K / month to $400K /month in World Changers Church International.
 Accumulated $500K in Automated Manual Systems.
 Increased web hits from 1.2 million/month to 12 million+/month for CDM website and 30 million+ hits for all sites combined.
 Redesigned 5+ organizational websites which led to millions of increased hits and new visitors and advanced services.
 Established global videoconferencing with savings of 300K in travel/lodging per year.
 Implemented workflow management and document imaging solution which lowered data entry keying delay from 4+ weeks to 2 days.
 Transformed international offices into global domain which gained $200K+ savings per year.
 Implemented stringent support services; reduced technical incidents by 85%.
 Redefined the project management procedures which increased revenues for individual projects.
 Reduced implementation problems by 80% through implementation of a quality assurance / checks and balances program.
 Implemented Standard Operating Procedures to include responsibility metrics in Webtone Technologies.
 SLA for National bank met at 97.9 and increased to 99.8 – generated additional revenue dollars for increasing revenue.
 Widened scope of client offerings from simple network and email products to more complex network (WANs) and unified groupware solutions and security/internet offerings which increased revenue by 25% and led to $10,000 bonus in CPA Systems.

PROFESSIONAL EXPERIENCES

MANAGEMENT
• Responsible for business development and negotiation for acquired and prescribed technology services.
• Supervised a customer service call center and departments with implementation of Nortel Symposium platform of products to include telstrat for call monitoring and witness for desktop monitoring.
• Oversaw Vendor Relations to include sourcing, requirements compliance, contract negotiations, implementation and SLA adherence.
• Monitored all technology strategies, recommendation, requests & implementations for the U.S. and International offices.
• Managed project planning process, project expectations & project deliverables for all technology initiatives.
• Oversaw CRM and ERP Implementation or Replacement Strategy, Configuration or maintenance.
• Directed oversight of corporate network to ensure user uptime to network resources including servers, internet, and databases
• Supervised MAC & Windows computer repair division.
• Oversaw the implementation of technology monitoring solutions for Network Operations Center and various Infrastructures.
• Reorganized staff to align skill sets with organizational needs – encouraged greater job satisfaction for staff, increased support service levels, & reduced defects and lack of quality in service offered to staff members and/or clients.
• Managed the following groups:

o Application / Web development o Software Quality Assurance Testing o Telecommunications
o Database Administration o Corporate Support & Help Desk o Business Analytics & Reporting
o Facilities Management o Infrastructure & Network Support o Technology Training and Development

TECHNOLOGY OPERATIONS
• Developed and maintained disaster/data recovery process for business units, critical applications, servers & network infrastructure.
• Maintained telecommunications (Nortel) equipment to include moves, adds, & changes.
• Designed and improved project plans and procedures related to all technical engagements which led to enhanced Client Premise Installations.
• Increased uptime & reduced downtime incidents for various firm(s).
• Evaluation and recommendations for network performance, uptime, availability & scalability, as well as technology asset protection and business continuity.
• Introduced unified messaging solution – Fax, voicemail, etc., CRM & e-CRM (PeopleSoft & JD Edwards), and HRIS System.
• Redesign website’s public image, user functions, dynamic content & services and create a warmer content rich website and reengineered user functions for simplicity and content availability.
• Implementation of the following:
• Firewall and VPN solutions geared toward supporting VoIP, remote monitoring and support, resource access, file and print services.
• Internet solutions for redundancy and failover as well web browsing management.
• SPAM, Spyware & Virus control solution for various organizations.
• Compilation and maintenance of Information Technology Standard Operating Procedures to include process flow diagrams and responsibility matrix.
• Unified messaging and Call Center solution (I3 & Symposium) for internal organization (voicemail, fax, ACD, call queuing, etc).

TRAINING AND LEADERSHIP
• Conducted organizational and skills assessment and recommendations for organizations looking to enhance and/or augment their internal technical staff and support teams.
• Acted as coach and mentor to leadership direct reports and staff members.
• Administered Leadership Training Sessions.
• Provided tier 2 and 3 training for clients for Microsoft and Novell solutions.
• Leadership roles in various I.T. divisions to include Network Operations Center, Corporate Infrastructure Support and Client Implementations, ERP/CRM Implementations.
• Oversee organizational technology training programs.

Candidate Contact Information:

Name: Ricardo Goodison
Street: -	Phone: 678.229.8246
City: -	Fax: -
State: -
Zip: -
Web Site: