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customer service/support Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 12737 |
| Desired Job Location: sacramento, California |
Date Posted: 5/15/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: immediatley |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: None |
Willing to Relocate: Undecided |
Objective:
Seeking a challenging position in a growth-oriented environment where my customer service skills can be utilized.
Experience:
Maximus FOLSOM, CA
Call Center CSR (AUGUST 2006 - DECEMBER 2006)
Responsibilities: Provided callers with eligibility requirements, program questions, and unbiased presentation of programs (to assist with application). i transfered callers to other call center units as needed, accessed and gave provider data elements on the MAXe2 system. As well as performed data entry functions to reflect customer activity/transactions. documented all customers encounters in clear concise logs. Assist callers in problem resolution as needed plus word processing activity.
Macy’s West San Francisco, CA
Sales Associate (December 2005 – January 2006)
Responsibilities: Sales duties were to provide quality customer service and assist customers with pricing and merchandising issues. Participated in weekly sales meetings with management to discuss ways to meet or exceed sales goals.
Superior Realty & Investments Group Elk Grove, CA
Personal Assistant (August 2004 – October 2005)
Responsibilities: Provided executive assistance to site supervisors of daily operations including data entry, filing, mail distribution and bilingual (Spanish) phone support .
All Valley Financial Sacramento, CA
Assistant Mortgage Consultant (April 2004 – July 2004)
Responsibilities: Supported senior consultants with client credit consultations. Also assisted with filing, scanning, bilingual phone support, and data entry of confidential mortgage information.
Chevron Citrus Heights, CA
Cashier (November 2003 – February 2004)
Responsibilities include: Providing friendly, quality customer service at the front-line level. Register duties included resolving any product pricing issues, maintaining a clean work area and keeping the register and surrounding area stocked. Also handled training new employees and store closure.
Skills:
Compassion for individual circumstances and the ability to uniquely review similar issues.
Ability to access data using computerized records system.
Knowledge of personal computer usage and office-related software including Microsoft applications such as Word, Excel and Outlook.
Positive attitude in order to represent values and demonstrate effective behaviors.
Ability to learn quickly and adapt to changes in a fast-paced environment.
Problem-solving and critical thinking skills for assessing situations, researching facts and exploring options and alternatives.
Good interpersonal skills for positive and effective interaction with customers, coworkers.
Demonstrated customer-focused attitude for building rapport and connecting with customers.
Make sound decision independently and under pressure of deadlines.
Readily assimilate and creatively apply new concepts and material.
Demonstrated analytical and problem solving ability.
Career reflects record of steadily increasing responsibility, challenge and recognition.
Reference:
available upon request
Candidate Contact Information:
| Name: vanessa rodriguez |
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| Street: - |
Phone: 9162899867 / 9163344506 |
| City: antelope |
Fax: - |
| State: California |
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| Zip: 95843 |
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| Web Site: |
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