Client Service Representative Resume

Desired Industry: Civil Service/Government/Postal	SpiderID: 12730
Desired Job Location: Columbia, Maryland	Date Posted: 5/14/2007
Type of Position: Full-Time Permanent	Availability Date: Immediately
Desired Wage: 50,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
My interest is to work with clients that are in need of assistance to meet their desired requirements for a successful future.

Experience:
12/1999-PRESENT - BOOZ ALLEN AND HAMILTON, INC., HERNDON, VA.
Senior Consultant/Enterprise Architect, Modeling, Simulations, Warfighting & Architecture Team,.
• Updated, developed, and edited system architecture projects; using Telelogic Popkin System architectural design software.
• Mentored new team members on architecture basics, relationships and principles specified for DoD clients.
• Prepared architecture design and analysis team qualification and training matrix for assigned personnel.
• Created and led team-building events and experiences to encourage team cooperation and harmony.
• Periodically updated employee resumes and new hire information into Information Management System database.
• Participated in community services, encouraged children to participate in extracurricular activities, helped donate gifts and food to the homeless services for women and children, guided and gave advices to disability student intern about career opportunities and our client services at Booz Allen Hamilton.
• Coordinated purchasing of hardware and software to support the Booz Allen Hamilton public outreach consulting team. Supported project planning and management.

05/1998-12/1999 - GALLAUDET UNIVERSITY, WASHINGTON, DC
Grant Research Analyst Assistant
• Research assistant on a grant project. Designed web pages and databases using HTML, JavaScript, and MS Access.
• Analyzed and evaluate resources and information to provide support to the students in developing their future careers.
• Developed seminar curriculums, created agendas, organized information, created presentation slides, sent invitations and interacted with students who majored in these fields at the annual seminar
• Mentored and consulted students on engineering and science field, understand the significant principles specified for their career development.
• Generated internship and graduate information database.
• Studied and analyzed the impact on/of women in science fields.
• Initiated mentorship program for minority students as part of the “Forward in Science, Engineering, and Mathematics” initiative.

05/1999-08/1999 - DEPARTMENT OF DEFENSE, UNIFORMED SERVICES UNIVERSITY OF THE HEALTH SCIENCE, BETHESDA, MD
Computer Assistant Programmer
 Computer/website assistant programmer. Designed web pages using Java Script and HTML.
 Enhanced slides and photographs using graphics editing tools and scanning technology.
 Advised departmental project leaders on computer and website matters.
 Aided students in developing their educational presentations.
 Advised students about their education preparations and guided them to meet significant clients in order for them to get their internships.
 Provided resources to meet their needs for their graduate studies and internships.
 Inserted web-based search engines in project web sites.
10/1995-06/1998- VOLUNTEERS OF AMERICA, CHESAPEAKE, INC., ARLINGTON, VA
Client Services Assistant
 Prepared and maintained client records database. Coordinated payroll and prepared program and organization monthly statistical reports.
 Interviewed and screened one-to-one deaf and hearing clients for their enrollment of the homeless program.
 Created curriculum about culture diversity and provided sensitivity trainings to employees.
 Created group activities to encourage their participation in learning to improve their living and career skills.
 Interacted with clients to identify and resolve their personal and subsistence problems.
 Served as a liaison and referral specialist between deaf and hearing clients and supportive agencies.
 Assisted in developing the “Treatment On Wheels” project for providing access to mental health, substance abuse and other social services.
 Inspected facility for contraband and maintenance and health concerns.

Education:
GALLAUDET UNIVERSITY
Bachelor of Arts in Sociology
May 1995
Continued education in Biology, Chemistry with a concentration in Biochemistry and Forensic Science; Certification in Department of Defense Architecture/Federal Enterprise Architecture

Skills:
Other Useful Skills: Active Secret clearance. Proficient in electrophoresis, fingerprinting, crime scene evidence collection. Certified in DNA recombinant biotechnical methodology and other genetics methodologies, Popkin System Architecture (DoDAF), Dreamweaver MX, Fireworks, Front Page, Arachnophilia, NetViz, JMAAT Tool, Metafile Companion, PhotoShop, Illustrator, Netscape, Access, HomeSite, HTML, JavaScript, Cold Fusion 4.5, MS PowerPoint, Excel, Word 7.0, WP 8.0, UNIX, Thumb Plus, Window Instant Artist, Rational ClearQuest Administration, Rational TestManager, Rational Robot, write test plans for the team, implement Software Quality Assurance plan, install and download Netscape, and some troubleshooting experience.

Candidate Contact Information:

Name: Carolina Malasheskie
Street: -	Phone: -
City: Baltimore	Fax: -
State: Maryland
Zip: -
Web Site: