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CUSTOMER SERVICE LEAD / SUPERVISOR Resume
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| Desired Industry: Accounting/Bookkeeping |
SpiderID: 12703 |
| Desired Job Location: RANCHO CUCAMONGA, California |
Date Posted: 5/13/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 05/14/07 |
| Desired Wage: 40,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
Seeking a position as a Level III Customer Service Representative is motivating and rewarding, where I can utilize my skills and abilities effectively.
Experience:
•Windows ‘98 •MS-Access •Internet/E-mail•MS-Word •MS-PowerPoint•Typing &10 Key by touch •MS-Excel •QuickBooks 2000 •Filing: Alpha/Numeric
• Ability to utilize QuickBooks ‘2000 to: process to A/P, A/R, process Payroll, handle billing, invoicing, and inventory control a well as produce reports (trail balance, income statements and balance sheets)
• Ability to utilize MS Excel’ ‘2000 to produce spreadsheets utilizing formulas as well as produce graphs, charts and perform important functions necessary in the business office
• Ability to utilize MS word ‘2000 to produce correspondence
• Ability to utilize MS Access ‘2000 to input customer information into database
•Worked real time adherence / watched EIL queue
•Maintained Event Tracker / E-Center with information from OPS desk
• Communicated with RNOC regarding status on open Tickets
• Provided professional front office appearance and professionalism
• Worked directly with customers, successfully resolving problems, providing information, answering questions
• Trouble shoot customer problems, responsible for maintaining return business
• Assisted with inventory process, and with stocking and merchandising
• Inputted data alpha / numeric customer information
• Greeted clients, answered phone, screened calls, made effective decisions quickly
• General office duties included typing, filing, faxing, photocopying
• Possesses high degree of dependability and integrity
• Maintained files/records, ensured accuracy
Education:
Practical Data Processing, Inc.-Monrovia, CA 03/02
Certificate in Information Processing/ Accounting Data Entry
Skills:
• Ability to utilize QuickBooks ‘2000 to: process to A/P, A/R, process Payroll, handle billing, invoicing, and inventory control a well as produce reports (trail balance, income statements and balance sheets)
• Ability to utilize MS Excel’ ‘2000 to produce spreadsheets utilizing formulas as well as produce graphs, charts and perform important functions necessary in the business office
• Ability to utilize MS word ‘2000 to produce correspondence
• Ability to utilize MS Access ‘2000 to input customer information into database
Additional Information:
I am a hard working, dependable individual. Who enjoys taking responsibility for every customer I come in contact with and will put in the extra effort every day to be sure the customer is satisfied with the work I have done for them, ensuring the customer that their business is important to the company, helping retain customers and help keeping the good name of the company. I am a person who enjoys a challenge when it comes to hard work and overtime. I average over 25 hours of overtime every 2 weeks because my current company needs more people available to help customers. I am currently working 9-11 hour shifts and 8 hours on one my off days, so I can handle a hard day’s work.
Reference:
Available Upon Request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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