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| Desired Industry: Computer Hardware |
SpiderID: 12675 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 5/11/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 05/11/2007 |
| Desired Wage: 62,500 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
More than ten years experience with computer hardware and software operations and maintenance.
Served six years on Active duty with the U.S. Army and one year Army reserves.
Specialist in PC support and repair in retail, wholesale, help desk and corporate environment
MCP certifications Windows NT 4.0 and expert trouble-shooter and problem solver.
Proven ability to design and deliver computer systems and software roll out to meet all dead line standards.
Exceptional ability to quickly master new software and apply its full range of capabilities.
Working knowledge of T1,VoIP, SIP, and wired network to include Telecom Products and Wireless networks
Provided direct management and leadership, while requiring limited supervision. ( civilian and military experience)
Supported very large-sized projects of high complexity and risk (construction sites), and I’m comfortable working with a diverse team of consultants, employees and executives.
Supported Kaiser Permanente (healthcare) Information Technology Projects and services DCA.
Experience:
Pomeroy IT Solutions / Kaiser Permanente 5/2006 (Present)
IT-Support / Distributed Computing Analyst / IT Project Lead
Provided end-user support for the use of the KP Health Connect system including other related system implementations and upgrades. Respond to and monitor service requests, diagnose, troubleshoot and coordinate resolution of technical problems and information technology issues related to desktop hardware, application or system software, and network infrastructure.
Establish and maintain effective professional working relationships with administration, employees, other departments, and customers.
Kaiser Permanente uses an Active Directory Infrastructure that all DCA’s support on a daily bases.
Communicated effectively verbally and in writing on project goals; ability to prepare technical reports, memorandum, and documentation from raw data; to follow and develop simple oral and written instructions.
Ability to stay abreast of and analyze advancements and trends in the microcomputer industry and make recommendations for changes and improvements to systems and/or program projects when advisable.
Configured Laptops and Desktop to end user specification and system specs.
Project Lead / Desktop Support: Supported Project Manager with roll out plan and implantation.
provided desktop support for Win NT/WIN2000/Windows XP, Lotus Notes, MS Office products, and a
variety of medical and business applications. Maintains and trouble-shoots hardware and software problems.
Self Employed PC Repair / Network Tech 2003-2005
EDS/Bellsouth.net: 9/1998-7/2002
Technical Customer Support Analyst / Team Leader
Support Bellsouth south east regions. System supported are ADSL, Tie Line, T1, and T3’s fiber cuts, Desktop, laptop, field support, application support, window 98, NT, 2000 and proprietary Software. Dispatched Oracle, AVAYA, and Bellsouth technicians.
Responsible for taking inbound calls on Bellsouth Remedy Tracking system and reporting all problems into a data base system and tracking solution and date case closed.
Provided direct leadership for Customer support team. Provided training & conducted tech evaluations.
U.S. Army: 10/1991-5/1998
Heavy Equipment Mechanic / PC Technician
Trained Individuals in computer usages in MS Office, Window 95, NT, and 2000
Managed 20 Troops under combat condition on a Fire Team or Quick Reactionary Force Team “Bosnia”
Expert Rifle, Heavy weapons master, GPS system and Small arms expert
Quick Reactionary Force Team Leader: Good Conduct Medal 2 ea, Bosnia Peace Keeper Medal, National Defense Service Medal, Army Service Ribbon 2ea, Expert Marksmanship Badge Rifle/M60/AT4 and 9mm, Sharpshooter Badge Grenade/ Mark 19 40mm. Drive and Repair Light and heavy Vehicles, and computers systems
Disable veteran status with honorable discharge.
Served 7 years in the U.S. Army served in USA, Europe, Southern Europe, Asia, and Middle East
Preformed maintenance on the main computer on board mobile and immobile weapon systems.
Education:
U.S. Army Basic Electronic diagnostic and trouble shooting course
Central Texas Technical College Advance Electronic Diagnostic & Repair
Bellsouth help desk system and customer service course
MCP certifications Windows NT 4.0
Project Manager Institute (project manager course)
Window Online XP course & Office 2003 course
Affiliations:
Master Mason
Skills:
Hardware Support, Software Support, Project Support
Reference:
Available upon request.
Candidate Contact Information:
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