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Collections,Customer service Resume
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| Desired Industry: Collections |
SpiderID: 12650 |
| Desired Job Location: Lithonia, Georgia |
Date Posted: 5/9/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: A.S.A.P |
| Desired Wage: 32,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Position that utilizes my diverse skills and provides an environment of growth, learning and advancement supported by leadership that provides coaching and development with adequate compensation from a dedicated employee committed to exceeding the expectations of the customers, employees and shareholders.
Experience:
PCDI-Professional Career Development Institute-Norcross, GA
January 03 to January 07- Customer Service Collections
Use of negotiation techniques and customer service practices to collect on delinquent accounts
Consistently met a monthly set quota
Inbound and Outbound calls on an automatic dialing system meeting an objective of over 500 dials per day
Daily use of organizational and problem solving skills
Recipient of monthly collector achievement awards.
Spherion (BellSouth Telecommunications contracted employee)-Atlanta, GA
January 02 to January 03- Sales Lead Generator; Small Business Services
Meet a set quota of 20 leads weekly to be distributed to Inside Sales Representatives
Use of various closing and rapport techniques to develop qualified leads
Consistently exceeded a set objective of over 470 outbound calls weekly from an assigned customer base
Received monthly achievement awards consistently
Mann and Bracken LLC Attorneys at Law
April 01 to January 03- Skip Tracer/ collections, Post collections Department
Used skip tracing techniques to find individuals for past due accounts
Use of negotiation techniques and customer service practices to collect on delinquent accounts
Assigned a customer base to arrange payments/ garnishments
Met a set monthly quota
Met a set objective weekly of over 400 outbound calls from an assigned customer base
Recipient of monthly collector achievement awards
National Action Financial Services
August 99 to April 01-Collections
Worked an assigned customer base of delinquent account balances
Exceeded an objective of contacting 400 customers weekly
Negotiated settlements and payment plans
Exceeded objectives of over 15% monthly
Recipient of Team Star Award, monthly collector achievement awards
Retail Experience-Stone Mountain, GA
Cashier, sales person, stock and rotation
Cato’s Clothing Store-Sales Associate-November 98-August 99
Fashion Cents Clothing Store-Sales Associate- August 98-November 98
The Dollar Bill Store-Sales Associate- August 98
Education:
EDUCATION
Graduate of Clarkston High School Class of 1999
Skills:
Enthusiastic and creative team player with a consistent track record of success, experienced in customer service, telephone etiquette, retail sales, and collections. Strong organizational skills and problem-solving ability, detailed oriented, self-motivated and a change agent. Highly developed interpersonal skills. Demonstrated strengths in achieving business results. Strong problem solving, communications, negotiation skills. Proficient in Microsoft Office applications. Recipient of numerous monthly achievement awards for meeting set objectives.
Candidate Contact Information:
| Name: Shanelle Clinton |
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| Street: - |
Phone: 404-314-5635 |
| City: Lithonia |
Fax: - |
| State: Georgia |
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| Zip: - |
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| Web Site: |
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