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| Desired Industry: Customer Service/Technical Support |
SpiderID: 12637 |
| Desired Job Location: houston, Texas |
Date Posted: 5/9/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
To obtain a position that will effectively utilize the skills and talents, gained from previous positions that will contribute to a company¡¦s efficiency, profitability, and growth.
Experience:
Store Manager,Mothers Work Inc. DBA Mimi Maternity, Houston, Texas 08/05- present
ľ Meet or exceed store sales goal and achieve productivity standards.
ľ Handled Staffing within Payroll Matrix, Succession Planning and Retention
ľ Ensuring the Superior Customer Service is provided
ľ Keep track of daily productivity and daily goals for store
ľ Handle shipping and receiving to and from corporate office
ľ Heavy Cash Handling and Bank Deposits
ľ Handled Visual Merchandising, Product Knowledge and Store Appearance
ľ Controlled Store Shrink
ľ Handled Expense Management
ľ Complied with Operational Standards
Supervisor Agent Bank Services and Sales, Retriever Payment Systems, Houston, Texas, 10/03 ¡V 09/05
ľ Facilitate conversion of Bank portfolios ranging from 10 to 2000 merchants
ľ Supervise other operational departments to ensure that accuracy and integrity of data is maintained in Agent Bank and Governmental Databases
ľ Act as liaison for over 600 Banks, 20 Government Accounts, and Internal Departments
ľ Coordinate renewal of 3-year Bank Contracts
ľ Develop educational products such as pamphlets and brochures for existing Groups, Banks and Government accounts in regards to operational issues
ľ Track sales promotions, contest, and other events daily with all outside sales organizations and internal departments
ľ Create and distribute operational memos to Partnering Groups, House Banks, Government Accounts and Internal Departments
ľ Coordinate all operational logistics, travel, and keynote speakers for quarterly bank training seminars
ľ Develop and monitor operational systems for service requests and internal systems
ľ Handle escalated departmental issues for Government Accounts and Banks
ľ Handle Risk investigation issues such as Charge backs and Retrievals
Risk Collections Analysts, Retriever Payment Systems, Houston Texas, 1/01 ¡V 10/03
ľ Work with over 1000 outside and inside sales representatives to complete merchant applications that are missing information
ľ Pull Credit Bureau Reports daily from all agencies to determine whether credit can be extended to a merchant
ľ Order Dun & Bradstreet reports to determine the history of an established company
ľ Review history of merchant accounts that are in a collections status
ľ Search systems such as Fast Data to establish location of merchants for collection purposes
ľ Work with affiliating bank to establish a repayment program for merchants in a collection status
ƒæ Handle NSF, Chargeback¡¦s, and Retrieval Issues
ľ Work with outside collection agencies to settle accounts
ľ Document bankruptcy notices and filing proof of claims with courts
Application Processing Analyst, Retriever Payment Systems, Houston, Texas, 2/99 ¡V 1/01
ľ Input and process merchant applications in operational systems
ľ Pull and process credit bureau reports
ľ Handle customer service calls from merchants and outside sales representatives to ensure that applications are processed in a timely manner
Education:
North Harris Community College, Houston, Texas 09/04 ¡V present
Major: Bachelor of Science Degree in Business Administration
Affiliations:
Secretary and Treasurer for BYSE (Build Your Self Esteem)
Skills:
Typing 50WPM, Calculator, Superior Customer Service in person and over the phone
Reference:
Benita Ledet - 713-256-4838
Shantell Washington - 832-723-6360
Candidate Contact Information:
| Name: Donae McDuell |
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| Street: - |
Phone: - |
| City: Houston |
Fax: - |
| State: Texas |
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| Zip: - |
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| Web Site: |
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