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Quality Assurance/Collections/Clerical Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 1258 |
| Desired Job Location: Jacksonville, Florida |
Date Posted: 9/30/2004 |
| Type of Position: Part-Time Permanent |
Availability Date: ASAP |
| Desired Wage: $19,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Highly motivated individual seeking a long term opportunity, which will allow me to utilize my work experience for any challenge as well as to motivate others.
Experience:
2004¡V2004 Metris Companies Jacksonville, FL
Operations Support Senior Analyst
ƒÞCompleted and reviewed paper audits nationally for Jacksonville, Orlando, Duluth, Tulsa and White Marsh to report any opportunities of the effectivness of collection efforts. This included but was not limited to work strategies, collection processes and skip processes.
ƒÞCompleted projects and suggested recommendations for cost management.
ƒÞGenerated daily, weekly, and monthly reports of opportunities identifed company wide by running Oracle, SAS, Ad Hoc, and queue reports.
ƒÞCompleted risk analysis on accounts and account holding queues.
ƒÞLiaison between Operations Support and Collections management to rectify and implement process improvements identified through risk evaluations.
ƒÞ2004-2005 headed up the Charities portion of the Employee Events Committee.
2002¡V2004 Metris Companies Jacksonville, FL
Quality Assurance Senior Analyst
ƒÞMonitored Jacksonville and Orlando collectors for quality control, in addition to heading Calibrations with Leads, Supervisors, and Managers for Quality Call Control.
ƒÞSuccessfully completed The InsideOut Advantage and the Introducation to Leadership Programs.
ƒÞTrained QA Analysts in Jacksonville, Orlando, and Duluth as well as the Senior Quality Assurance Analyst in Orlando.
ƒÞResponsible for administering FDCPA testing nationally to collections.
ƒÞReceived an Appreciation Award from the CEO (Dave Wesselink) for my dedication and outstanding performance while at Metris.
2000¡V2002 Metris Companies Jacksonville, FL
Quality Assurance Analyst
ƒÞMonitored Jacksonville and Orlando collectors for quality control.
ƒÞCompleted and reviewed paper audits for Jacksonville and Orlando.
ƒÞGenerated daily, weekly, and monthly reports of opportunities identifed by both the Jacksonville and Orlando office.
1999¡V2000 Metris Companies Jacksonville, FL
Collector II
ƒÞAttempted to cure delinquent credit card accounts that were 60 ¡V 90 days past due.
ƒÞCollected on accounts through Davox autodialer and manual environment.
1997¡V1999 Claims Administration Corp Jacksonville, FL
Imaging Operator/Support Assistant
ƒÞResponsible for keying insurance forms into the imaging system, while testing for effectivness and control expenses, thereby creating a paperless environment.
ƒÞPromoted to Support Assistant so as to assist Customer Service Representatives with their daily office duties.
ƒÞAnswered questions of our existing enrollees as well as potential candidates for possible enrollment, while heading the inbound calls during the enrollment period.
1995¡V1997 Little Champ Food Stores Orange Park, FL
Store Manager
ƒÞResponsible for schedules, payroll, and reviews of four store clerks.
ƒÞPurchased inventory from outside vendors, with profitability in mind to control inventory.
ƒÞCompleted daily, weekly and monthly reports for Corporate office.
Education:
1992¡V1995 Middleburg High School Middleburg, FL
ƒÞReceived High School diploma
2004¡V2004 CompUSA Jacksonville, FL
ƒÞFlorida Certified Microsoft Excel Level III User
ƒÞFlorida Certified Microsoft Access Level II User
Skills:
„XWindows 98, ME, NT, & XP
„XMicrosoft Word/ WordPerfect 5.1
„XMicrosoft Excel/ Lotus 1-2-3
„XMicrosoft Access
„XMicrosoft Power Point
Typing 80wpm
10-Key 17,000 key strokes
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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