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Customer Service, Collections Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 12562 |
| Desired Job Location: WILMINGTON, NEW CASTLE, NEWARK, Delaware |
Date Posted: 5/3/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 05/03/2007 |
| Desired Wage: 25,000+ |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Objective To secure gainful and meaningful employment in a fast-paced and growing company that challenges me to utilize my specialized training and knowledge in customer care and telephone technique to achieve quality results.
Experience:
HSBC Retail Services Wilmington, De.
Collections Representative November 2006 – February, 2007
Collected delinquent Retail Accounts. (Accounts are typically in the 40-70 day stage of delinquency.) Located and contacted customers by telephone, assessed severity of delinquency and make judgments based on the firm's established criteria. Negotiated payment arrangements with borrowers on high-balance accounts and high-risk delinquencies. Offering suggestions to customers on how obligations can be met and proposing alternative payment methods. Using tact and discretion, advised customers as to the possible consequences of not meeting their obligations.
Bank of America Newark, De.
March, 2005 – June 2006
Required to sell and cross-sell a full range of personal banking services based on thoughtful and thorough evaluation of individual client needs; met and/or exceeded established sales goals by effectively developing customer relationships, following up on internal and external sales leads as well as utilizing banking center sales and marketing promotions. Positive attitude, good customer service skills with prior retail sales experience. Strong communication and customer service skills both verbal and written
Juniper bank Wilmington De,
May 2004-Sept 2004
Relationship Manager
CUSTOMER SERVICE CENTER
Job Description:
Juniper Online Service Center Relationship Managers are the company's primary interface with existing and potential customers and are responsible for ensuring that these customers receive the maximum benefit from Juniper's products and services. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business with. Further responsibilities include: receive inbound phone calls and internet chat sessions from Juniper customers and service their needs effectively and efficiently.
Education:
1 year Technical College
Affiliations:
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Skills:
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Reference:
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Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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