Technical Support, Helpdesk or Desktop Support Resume
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| Desired Industry: Information Technology |
SpiderID: 12528 |
| Desired Job Location: Miami, Florida |
Date Posted: 5/1/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 5/1/07 |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: |
Objective:
To obtain a position where my previous experience, education, and interpersonal skills can be valued.
Experience:
August 31, 2006 – Present Watson Pharmaceuticals Davie, FL
Service Support Analyst I
Job duties: Utilization and troubleshooting of Microsoft Office applications, user functionality and troubleshooting of Microsoft XP operating system, disconnect and connect standard workstation, local and network printer setup, configuration and troubleshooting, physical hardware inventory, equipment maintenance, organizing IS work areas, document procedures and update/ create spreadsheets, communicate with customers, Level I hardware and application support, perform level two and level three troubleshooting and ticket resolution, networking, close out tickets as assigned from queue coordinator/ team lead, install and configure wireless devices, image on machine, fix machines that will not boot properly, assist with installs, moves, adds, changes (IMACs)
August 4, 2004 – August 18, 2006 The Leeza Gibbons Memory Foundation
Job duties: data entry, preparing and sending out packages, develop and maintain databases, sorting mail, filing, greet and assist clients, make appointments, organize information into spreadsheets, answering multi-line telephone systems, use the computer as a tool in managing organization within the foundation, generate form letters, and merge documents
Education:
2003-2007
-Florida Memorial Univ. Miami, Fl
Student
-Bachelor of Science Degree in Computer Information Systems
3.179 cumulative GPA on a 4.0 scale
2001-2003
-Miami- Dade College North
Miami, FL
Student
-Dual Enrollment/ Criminal Justice Program
-Earned 21 college credits
1999-2003
-Miami Carol City Senior High
Miami, FL
Student
-Dual Enrollment/ Criminal Justice Program
-National Honor Society
4.026 GPA
Affiliations:
Upsilon Pi Epsilon International Honor Society for Computing Disciplines
Alpha Kappa Mu Honor Society
Alpha Chi National Honor Society
Information Technology (IT) Society
The Order of The Eastern Star
Skills:
Word Perfect, Microsoft Office, Microsoft XP operating system, Windows, Word, Outlook, Excel, PowerPoint, Access, Act!, Active Directory, Qumas, TPS, Lotus Notes, Heat Self Service, Citrix Systems, Alert Monitor, ACD systems, Avaya System.
Typing, 73 WPM
Clerical
Office equipment: standard workstation, facsimile, printer, scanner, copier, postage meter
Reference:
Kimberly Hayes 954-868-2004
Kevin Warburton 954-585-1620
Jamie Huysman lgfoundation@msn.com
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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