Customer Service/ Call Center Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 12515
Desired Job Location: dallas, Texas	Date Posted: 4/30/2007
Type of Position: Full-Time Permanent	Availability Date: Anytime
Desired Wage: 23,000+
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Undecided

Objective:
I am looking for a career position where I can bring a high degree of skill, initiative and enthusiasm, and where I can apply my range of talent including excellent inter-personal abilities. I am quick to learn, organized, unafraid of a challenge, and I am prepared to study to obtain extra qualifications if necessary. I would like to work with people, and I enjoy dealing directly with all sections of public. I would like to be accepted into a company in which I can have a career with growth instead of just another job.

Experience:
Dates Employed Job Title Company
2/2007- present Contact Center Rep
ACS/ Sprint
Ft. Worth/ Texas
I currently work for this company in which I have learned many new things as far as a contact center goes. I'm currently working on the phones and talking with customers about their sprint bills, processing payments, requesting orders and other issue in which I assist customers and clients in a professional manner, and would like to pursue a career in this type of business. I enjoy helping people and solving problems, and while I have been here I have also realized that dealing with customers is a really hard task when it comes to pleasing them. But it is our duty to de-escalate calls if a customer happens to not be pleased with our services and this has taught me to show and improve on my customer service skills.

6/2004 - 12/2006 Associate
Toys R Us
Midlothian/Texas
I worked at Toys R Us as an associate, and while there I have achieved the top pride performer and attendance awards multiple times, and I have learned to deal with fast paced atmospheres and as well as train other associates. I also prepare products to be displayed and refer products for customers. I also answered questions and other customer services needed over the phone as well as in person. While there I also learned to deal with angered customers and handle situations in the most courteous manner. I also rarely need supervision, and was complemented often by our managers.

8/2003 - 3/2004 Apprentice
Burden Bros. Plumbing
In my previous job I was an apprentice plumber at the DFW terminal D and while there I performed numerous projects by following directions from journeymen plumbers. I also learned to work as a team to complete work duties that was asked of me I also used construction equipment to perform and complete tasks asked of me. I also took an OSHA safety training class in which they taught me how to be safe on a construction site

1/2001 - 8/2003 fashion designer
Sharon�s Beads
Desoto/TX
I made jewelry products like earrings, necklaces, and bracelets by following patterns and new product spreadsheets to complete items to be delivered to merchants throughout the city. I also learned how to follow and use the internet to research new and order better designs for our company to insure a more various quantity and selection for our customers.

1/2001 - 7/2003 manager
Aaron�s fine gifts and more
Lancaster/TX
I worked as a manger in which I had to check inventory, purchase new products, and present items to the public. I also stocked and trained new employees to perform up to standard according to company policies.

Education:
Dates Attended School Degree Location

8/1999 - 6/2003 Lancaster High School
High School or equivalent
Lancaster - Texas - US

Skills:
Skill Name Skill Level Last Used Experience
CPR certified Intermediate 3 years ago 1 years
Residential plumbing Intermediate 3 years ago 1 years
Warehouse storage Expert currently used 2 years
Customer service Intermediate currently used 2 years
Contact Center Intermediate currently using currently using
I am fully proficient in Microsoft Word and WordPerfect, PowerPoint, Excel.
Internet skills

Additional Information:
GENERAL ATTRIBUTES:

Initiative and drive.
Problem solving abilities.
Research skills.
Dynamic and vibrant personality.
Able to prioritize efficiently and effectively.
Time management to maximize output.
Word processing skills at 35+ wpm.
Computer literacy.

Reference:
Current Supervisor-Christine Bolling-(214)-235-8625

Previous Supervisor-Dash Cato-(972)-775-7738

Previous Supervisor-Teresa Walker-(972)-775-7756

Candidate Contact Information:

Name: Larry Walton
Street: -	Phone: 4696192581
City: Dallas	Fax: -
State: Texas
Zip: -
Web Site: