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Customer Service/Reception/Front Desk Resume
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| Desired Industry: Dental |
SpiderID: 12415 |
| Desired Job Location: spring Hill, Florida |
Date Posted: 4/24/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 4/30/2006 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Seeking a career opportunity in which outstanding interpersonal skills, extensive customer service experience, and professional training will contribute to organizational efficiency.
Experience:
2006-2007Licensed Member Service Representative, United Services Automobile Association (USAA)
Answered incoming member calls.
Made changes to existing auto policies.
Created new auto policies.
Answered questions regarding auto policies.
2001-2006 Customer Service Specialist Level 2 / Verification of Employment
Processor, Robert Half International
Answered incoming customer calls meeting a set number per day.
Assisted management with training of new hires.
Provided high level customer service to internal and external customers.
Assisted management team in creating the verification of employment process.
Created manual for the verification of employment process.
Taught class on completing verification of employment forms.
Responsible for completing verification of employment forms in a timely manner.
Completion of various projects for Supervisors and Team Leads.
Covered Customer Service floor in absence of Team Leads and Supervisors.
“Quest for the Best” winner for multiple months.
Nominated for “Rising Starz” and “R.A.V.E”.
Skilled in People Soft, MicroJ, Outlook, Excell and Word.
1999-2000 Member Care Specialist, PocketCard
Answered incoming member calls.
Provided first level support to customers via telephone and email.
Troubleshoot customer issues.
Reviewed accounts for risk management issues.
Provided members with information and assistance pertaining to their accounts.
Documented all interaction into system data base.
In charge of insufficient funds accounts and collecting of funds.
In charge of reporting loss of funds to accounting department.
Securing all Visa cards in card vault.
Contacted members for correct mailing address prior to mailing out Visa card plastics out.
1995-1999 Lease Funding Associate/Credit Investigator, General Electric Capital
Lease Funding Associate
Daily interface with finance managers to resolve any issues and negotiate resolutions.
Extensive review of contracts and documentation.
Direct training of associates both in the classroom and role reversal settings.
Service oriented by demonstrating the ability to build and sustain successful relationships with internal and external customers.
Credit Investigator
Accurate timely investigation of credit applications including verifying home and business phone numbers and addresses.
Timely investigation of employments dates and income.
Calling for credit references.
Input credit applications.
Skilled in ACCESS,CICAPPS, ACE, RACE, FASTDATA, METRONET, Word, Excell and Outlook.
Education:
1994-1995 Oakton Community College, Medical Records Technology
1991-1994 University of Wisconsin-Milwaukee, Psychology, Anthropology, Medical Records
1990-1991 Oakton Community College, Basic undergraduate courses
Skills:
Type 65 wpm
Reference:
Jeannine Dunn
Supervisor Robert Half International
224-595-2031
Carol Casper
Co-worker Robert Half International
847-398-1195
Debbie Donato
Friend 20 years
815-577-8211
Candidate Contact Information:
| Name: Jane Longo |
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| Street: |
Phone: 352-683-7983 |
| City: Spring Hill |
Fax: - |
| State: Florida |
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| Zip: 34606 |
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| Web Site: |
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