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Project Management (Creative, Marketing, Advertising, Promotions, Media,) Resume
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| Desired Industry: Advertising |
SpiderID: 12371 |
| Desired Job Location: Bloomingdale, Illinois |
Date Posted: 4/20/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 90000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Experience:
MOTOROLA CORPORATION - IL
Quality Jun 2002 - Present
- Monitored and tracked project portfolio
- Guaranteed consistent quality of deliverables and adherence to process
- Assessed program framework, identified critical gaps, and provided strategy to achieve objectives
- Provided training on new processes and encouraged program management as enabling tools
- Conducted project review sessions, lessons learned exercises, risk management planning, and stakeholder analysis
- Reviewed and analyzed enterprise survey data and provided measures for improvement
- Worked with clients and subject matter experts to troubleshoot technical issues within product and service portfolio
- Played a part in structuring “a relatively unstructured immediate environment”
COMMUNICATIONS Aug 2001 - Jun 2002
- Supervised communications team and promoted continuous improvement resulting in significant successes and 33% team effectiveness improvement
- Directed marketing programs focused on brand management, new product launches and existing product initiatives and ensured that all channels were utilized effectively to target customers
- Administered reporting process, event planning, media project management and documentation
- Established metrics to support IT operations, monitored and provided recommended focus areas to senior management
- Developed global cross-sector survey team to develop and implement survey with closed loop response
- Proficient in portal development and successfully migrated current web pages to portal
- Converted business goals into marketing communication strategies
- Formed a dynamic global team to collaborate and address customers needs and achieved increase in brand equity
- Provided strategy and management of Customer Satisfaction and Communication Programs
MARKETING & ADVERTISING May 1998 – Aug 2001
- Developed marketing plans to educate target customers
- Created marketing materials for new products and applications using corporate guidelines
- Performed web analytics to measure effectiveness of marketing initiatives
- Implemented marketing, stakeholder, brand identity and customer satisfaction strategic plans resulting in increased customer satisfaction
- Provided vendor management and support to develop virtual training self-help tool
- Managed Global Online Advertising
- Promoted team excellence for continuous improvement in cycle time, quality and achievement of goals
- Created marketing plans, internal processes, and training materials
- Headed global cross-sector Performance Excellence sub teams focused on Customer & Market and Customer/Consumer Business Results
- Conducted customer focus groups to increase technology awareness, understanding, and gain support
MEDIA MANAGEMENT Nov 1997 – May 1998
- Amplified readership and enhanced effectiveness of customer communications by 20%
- Supervised team of corporate communications and web administration resources including contractors
- Handled cross-functional and global teams, and multiple concurrent projects and processes
- Managed corporate email mailbox for customer feedback, literature request, mailing list, etc.
- Rolled out global customer improvement program in the organization
- Structured and maintained training content
MEETING & EVENT PLANNING Nov 1996 – Nov 1997
- Organized local and international events
- Coordinated the organization and facilitation of Quality and Standards team initiatives and events
- Coordinated with subject matter experts to generate jargon-free IT content
- Headed cross-sector targeted customer satisfaction survey and analysis team
- Provided art direction and management of multiple vendors of print and online
- Developed graphic and internet design
- Designed automated processes to lessen repetitive tasks and increase productivity
Education:
DIGITAL SIX SIGMA - MOTOROLA UNIVERSITY, IL
PROJECT MANAGEMENT - GEORGE WASHINGTON UNIVERSITY, D.C.
BUSINESS - UNIVERSITY OF PHOENIX, AZ
MARKETING/COMMUNICATIONS - COLLEGE OF DUPAGE, IL
GRAPHIC DESIGN - AMERICAN ACADEMY OF ART, IL
Affiliations:
AMERICAN SOCIETY FOR QUALITY (ASQ)
CHICAGO INTERACTIVE MARKETING ASSOCIATION (CIMA)
PROJECT MANAGEMENT INSTITUTE (PMI)
Skills:
Proficient in Microsoft Office Suite, Visio, Photoshop, Illustrator, Portal Content Management utilizing Vignette, FrontPage & HTML, and Publishing software such as PageMaker, and Quark.
Additional Information:
Certified Project Management Professional (PMP)
Masters Certificate in Project Management
Candidate Contact Information:
| Name: Karen Fitzpatrick |
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| Street: - |
Phone: (630) 307 3726 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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