EEO AA or HR Director or Manger - Customer Service Technical Support
EEO AA or HR Director or Manger  - Customer Service Technical Support
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EEO/AA or HR Director or Manger Resume


Desired Industry: Customer Service/Technical Support SpiderID: 12343
Desired Job Location: Washington, District of Columbia Date Posted: 4/19/2007
Type of Position: Full-Time Permanent Availability Date: 04/20/2007
Desired Wage: 95,000.00
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided


Objective:
To obtain a senior Equal Employment Opportunity (EEO) or senior Human Resource (HR) generalist position that utilizes a strong background in employment law and demonstrated skills and abilities in effectively managing HR functional areas, such as EEO/AA, diversity, recruitment, benefits administration, employee relations, training and development, and performance management.


Experience:
Verizon Communications
Silver Spring, Maryland, 1997 - 2006

Senior EEO Management Consultant

Managed a comprehensive EEO program for Verizon’s Potomac Region designed to eliminate institutional barriers to equal opportunity for minorities, women, persons with disabilities and the disadvantaged. Provided advice, guidance and interpretation on all facets of the EEO program and made policy and strategy recommendations to senior management. Recommended final decisions of employment terminations for internal cases to the Executive Director, and as delegated, wrote position statements on behalf the Company for external charges. Arranged EEO counseling and investigations. Resolved cases of alleged discrimination via Alternate Dispute Resolution and other settlement methods. Coordinated the Company’s position on EEO complaint cases with Corporate Legal, Labor Relations, and other key stakeholders. Provided authoritative guidance on case handling strategies and settlement terms. Represented the Company in the EEO community with the Equal Employment Opportunity Commission, various state and local Commissions on Human Rights and with relevant agencies and organizations, as well as at professional conferences.

Network Operations - Project Manager
Network Operations - Specialist
Consumer Sales - Acting Specialist and Consultant

Directed, led, administered, or coordinated special programs and served on special interest work teams or task forces for the development and implementation of programs, policies, and services.

McDonald Bradley (Federal Contractor)
Alexandria, Virginia – 1997

Trainer and Help Desk Specialist – U.S.

Department of Justice – Trained attorneys and legal staff in computer software usage in week-long classroom sessions. Provided desk-side support to clients and did trouble shooting for software applications.

Close Up Foundation
Alexandria, Virginia – 1992 - 1996

Director of Human Resources

Directed the functional activities of the Human Resources Department; demonstrating ability to develop and implement an organizational vision using human resource management and other general management strategies. Supervised Human Resources Department’s staff, and provided counsel to the Foundation’s management and staff on matters pertaining to employee relations, HR policies, procedures, and employment law. Developed HR policies and procedures, and implemented new HR programs and recruiting strategies. Provided oversight for job evaluation committee; implemented diversity and internal training programs; and effectively managed employee benefits. Negotiated life and health insurance terms and conditions, and made timely and effective decisions in relation to benefits administration. Successfully managed the HR budget through implementing internal controls, strategic human resources management processes and competitive sourcing. Provided oversight and guidance for organizational changes affecting staff

Freddie Mac
Arlington, Virginia 1987 - 1991

Senior HR Specialist

Provided recruiting, training, employee relations, and benefits administration services for the Northeast Regional office of the Federal Home Loan Mortgage Corporation (Freddie Mac). Assisted senior management with issues related to EEO/AA Compliance, compensation and performance appraisals. Adapted effective recruitment and training techniques; developed and delivered internal training programs’ and provided ongoing counsel to management and staff on HR policies, EEO/AA requirements, employment law, as well as federal, state, and local jurisdictional regulations.


Education:
Cornell University School of Industrial and Labor Relations -
Continuing Education – Equal Employment Opportunities Program - Graduate Certificate - 1990

Columbia Union College
Undergraduate Major - Organizational Management - 2000

Norfolk State University
Undergraduate Major – Political Science - 1970


Affiliations:
American Management Association; Society for Human Resource Management; and American Society for Training and Development


Skills:
Proficient in the use of Power Point, Microsoft Office, Excel, Lotus Notes, MS Office Software, Windows 2000/XP


Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    



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