Network Administrator Resume

Desired Industry: Information Technology	SpiderID: 12320
Desired Job Location: Mississauga, Ontario	Date Posted: 4/18/2007
Type of Position: Full-Time Permanent	Availability Date: Immediately
Desired Wage: 35,000
	U.S. Work Authorization: No
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters	Willing to Relocate: Yes

Objective:
SEEKING A PROFESSIONAL CAREER AS NETWORK ADMINISTRATOR

Experience:
UNITED CONSULTANTS, MISSISSAUGA, ON 04/2006 – 07/2007
NETWORK ADMINISTRATOR
- Analyzed and resolved end user problems over the phone or used remote access tools.
- Performed server administration, deployed servers’ hot fix, service packs, and software releases
- Conducted IT security audit, identified network security gaps, and deployed their solutions.
- Performed vendor management for software and hardware issues, related to purchase of software, hardware and network maintenance.
- Evaluated emerging technologies and concepts with external companies.
- Maintained relationships with contractors and service providers.

ACCOMPLISHMENTS – UNITED CONSULTANTS
PROJECT -1
LOTUS NOTES DOMINO SERVER UPGRADE FROM R6 TO R7
- Prepared business case and migration plan from domino 6 to r7
- Developed test server , installed r6 , migrated all r6 databases and catalogues ,
- Applied templates conversion, setup ACL and trained users for new change
- Migrated all users mailboxes and databases to the new system
- Ensured database compatibility and deployed notes client to the user desktops
- Monitored issue log and follow up on issues with the user

PROJECT -2
NETWORK UPGRDAE PROJECT
- Purchased and installed new hardware
- Deployed new points and appropriate infrastructure solutions
- Developed business continuity and recoveries
- Improved network security, standardized access controls, and setup GPOs
- Improved network uptime, offered visibility and sharing of data across all sub offices
- Saved 20% of maintenance and support cost. Project was implemented in 4 months.

PROJECT -3
OPERATION SYSTEM MIGRATION - NOVELL NETWARE TO WINDOWS 2000 SERVER ENVIRONMENT
- Prepared case study, cost and benefits analysis , evaluate various options, calculate licensing
- Purchased new hardware, installed new operation system , restored archives
- Trained end user, test system integrity, ensured data security , setup group policies, configured resources
- Migrated all data to new server setup – test data and applications compatibility
- Monitored load balancing and security, joined all domains , maintained backups, go live

IBM CANADA - EDMONTON, AB (06/2005 – 02/2006)
TECHNICAL SUPPORT ANALYST
- Delivered 1st and 2nd level support for software and hardware problems
- Recorded customer’s problem/inquiry/requests using REMEDY ticketing system for problem management.
- Resolved problems based on urgency and importance to the business as per agreed service level agreement and priority matrix.
- Followed support guidelines, knowledge base, and best practices
- Followed ticked escalation process, issues not resolved within defined time frames referred to next support level.

BRITISH AMERICAN TOBACCO (BAT) - PAKISTAN
SENIOR NETWORK ADMINISTRATOR (12/1998 – 04/2005)
- Performed technical support, system and network administration for British America Tobacco network
- Maintained Windows NT, 2K, Novell Netware, Exchange Lotus Notes, HPUNIX, SCOUnix, payroll and Sys 32 etc.
- Delivered desktops support to a large scale users environment.
- Worked with support teams, performed installations of server, mounted servers, setup networks, and business application’s configurations.
- Performed necessary upgrades to hardware operating systems, installation of servers, patches and security updates.
- Utilized ticket management system REMEDY, recorded, and monitored support calls.
- Maintained change requests, inventory management, break/fix issues, and work requests.

ACCOMPLISHMENTS - BAT
PROJECT -1
EMAIL SYSTEM - MIGRATION FROM DOMINO NOTES 4.5 TO 5, AND THAN V6
- Developed a test environment, migrated all users and databases to the new test environment
- Converted all old templates to new templates using scripts
- Trained notes users for the upcoming change
- Migrated all users mailboxes and databases templates to the new system without touching the old system
- Ensured database compatibility and deployed notes client to the user desktops using radia and MSI packagers
- Monitored issue log and follow up on issues with the user
- Joined global database, and un-plugged the old server from network and maintained backups

PROJECT -2
NETWORK UPGRADE PROJECT
- Layout fiber and various wireless solutions to all 5 backbones located in various distances for a 50,000 sq feet area
- Placed core and supporting switches in panel box
- Tested all connection and loop back one by one
- Upgraded desktop network standard to new GIG solution
- Migrated users department wise to the new setup , checked load balancing and performance
- Maintained issues log and covered gaps
- Saved 30% of the total IT maintenance, delivered robust infrastructure and, improved productivity by 25%.

PROJECT -3
MIGRATION FROM NOVELL NETWARE TO WINDOWS SERVER 2000 AND XP DESKTOP ENVIRONMENT
- Documented all changes and new procedures, ensured global standard across the company
- Developed project plan and approved project by authorities
- Purchased new hardware (server /desktop) for 2000+ users network
- Set-up test environment, developed users and groups information
- Developed desktop packager using RADIA and MSI packaging solutions
- Maintained and developed scripts using kixstart and script logic solutions
- Trained users for the upcoming changes and ensured their desktop is equipment with the new standard
- Migrated all data to new server setup – test data and applications compatibility
- Monitored load balancing and security
- Joined all domains , maintained backups, go live
- Project improved data security, and offered central administration
- Saved 10% of IT administration changes, 20% Novell licensing and maintenance charges.

BAYINDIR CONSTRUCTION INC - PAKISTAN
NETWORK ADMINISTRATOR (09/1996-11/1998)
- Performed Network and System Administration
- Delivered helpdesk support and maintained backups
- Monitored IT procurements and Invoices

Education:
ACADEMICS AND CERTIFIATIONS
- MSCE, MSCA, CCNA, A+, LINUX – in progress
- Certified Novell Administrator (CNE)
- One year technical diplomas in Computer Science
- Masters in Computer Science

COURSES/WORKSHOPS ATTENDED
- Microsoft Windows 2000 server, Active Directory administration
- IBM Domino Administration Level I, II
- Lotus Notes Development level 1
- Project Management workshops (PRINCE II, WOW, Six Sigma)

Skills:
ORGANIZATIONAL SKILLS
- 10 years of Network Administration and Desktop support experience
- Excellent communication skills
- Excellent interpersonal skills and very strong customer focus
- Self-motivated with a winning, “can do” attitude
- Solid organizational skills; and open-minded
- High level of ability to work both individually and in team environment
- Can easily work under general direction from management.
- Strong problem solving, networking and troubleshooting skills.
- Good sense of humor, a positive attitude, patience/understanding, dedication and commitment
- Available to work 24/7, after hours and on weekends

TECHNICAL SKILL YEARS OF EXPERIENCE
- Microsoft products Enterprise Servers Windows 2000, 2003, NT,XP - 10 years
- Sever administration for Domino 4.5,5, 6 and 7 - 8 years
- System administration for Novell Netware - 5 years
- Helpdesk - User technical support - 8 years
- Same-time messaging - 1 year
- Domino with Blackberry ES, PDA, Palm OS - 2 years
- Lotus Notes database development - 3 years
- Active Directory, web server, Internet information service administration - 5 years
- MS Exchange server 5.5, 2000 administration and support - 3 years
- Networking (LAN/WAN/WLAN) - 10 years
- Service Delivery – REMEDY - 5 years
- IMAC - change requests, users acceptance, quality assurance - 4 years
- Storage Management - TIVOLI. ARCSERVE - 8 years
- Network protocols like TCP/IP, DNS, DHCP,FTP,WINS and more - 10 years

Reference:
UPON REQUEST

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