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Operations Manager Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 12258 |
| Desired Job Location: Charlotte, North Carolina |
Date Posted: 4/13/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: Negotiable |
| Desired Wage: Negotiable |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To contribute to the success of a fortune 500 company in a management level position through effective utilization of my in-depth knowledge and skills related to the financial industry.
Experience:
Historical Experience:
Pulte Mortgage
Regional Operations Manager/ Vice President 2/2006 3/2007
Regional Operations Manager/ Assistant Vice President 9/2004 2/2006
Cendant Mortgage (currently PHH Mortgage)
Supervisor/Sr. Counselor 8/2002 8/2004
Government Counselor (Processor) 8/2000 8/2002
Sales Consultant (Loan Originator) 2/2000 10/2000
Conventional Counselor (Processor) 3/1999 2/2000
Education:
Hampton University
Bachelor of Science
Villanova University (Enrolled May 1, 2007)
Master Certificate
Six Sigma Green Belt
Skills:
BROAD TECHNICAL KNOWLEDGE: Microsoft Word, Excel, Access, Viso, Powerpoint, and Outlook proficient; In-Depth knowledge of Underwriting guidelines with solid understanding of DU, LP and Clout; High level familiarity of closing and funding loans; Practical knowledge of Post Closing operations; Originations background.
Additional Information:
MANAGERIAL SYNOPSIS:
REGIONAL OPERATIONS MANAGER/ VICE PRESEIDENT Process Development, Multi-State Loan Manufacturing Overseer, Report Generator, Executive Presenter,
Final Underwriting Decision Maker, Coach, Trainer, Mentor
MULTI-DISCIPLINE, PROCESS ENHANCING MANAGER with extensive knowledge of loan manufacturing. Hands on background in operational advancement with demonstrated cross-functional team leadership. Adept at driving teams toward operational excellence while producing a salable loan for investors. Works closely with executive management to dove-tail strategic plans with front line processes. Effective personal interaction skills with the ability to build solid relationships with colleagues in other departments. Expertise in the fulfillment aspect of loan manufacturing with ancillary experience in loan origination. Spearheaded several company first initiatives from concept to launch. Unique background which provides fresh perspective on company processes and procedures.
Noteworthy Career Achievements:
Assisted in opening a second site operations center for Pulte Mortgage in Charlotte, NC. Initial duties entailed recruiting, interviewing, hiring, training, and developing employees to work effectively within the Pulte culture and structure.
Directly managed up to 30 employees in 4 different disciplines; indirectly managed an additional 20 employees in 2 separate disciplines.
Designed and launched an electronic customer service alert which allowed line level employees to obtain managerial assistance within minutes and ultimately provided a smoother process for the borrower.
Politicked, designed and launched a formal service evaluation review system for negative surveys that held the wrong individual accountable for problems that arose during the life of the loan.
Core Competencies:
* Relationship Management * Mentoring Bench Strength
* Historical Trend Analysis * Process Enhancement
* Budgetary Operational Emphasis * Customer Service Dedicated
Key Managerial Attributes:
DYNAMIC LEADERSHIP: Successful in recruiting, retaining, and promoting talented employees. Able to coordinate strategic operational deployments amongst peers and subordinates while gaining employees buy-in to the enhancement. Utilization of 7 Habits of Highly Effective People (Franklin/Covey) methodologies.
Reference:
ALEX SHREEVE Operations Manager - Home Connects 215-682-6507
RON RAYNER Vice President of Applications & Operations
Florida Area - Pulte Mortgage
704-654-8613
DAVE BERE Director of Finance - Home Connects 856-912-1659
MATT ALLEN Accounting Manager - PHH Mortgage 856-912-0261
TYLER GILDAY Vice President of Residential and Consumer Lending Camden National Bank 207-230-4173
Candidate Contact Information:
| Name: Marc Hicks |
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| Street: - |
Phone: 704-575-7850 |
| City: Waxhaw |
Fax: - |
| State: North Carolina |
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| Zip: 28173 |
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| Web Site: |
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