PC Tech. CSR, CallCenter, Clerical, Data Entry Resume

Desired Industry: Information Technology	SpiderID: 1222
Desired Job Location: Cincinnati, Ohio	Date Posted: 9/22/2004
Type of Position: Full-Time Permanent	Availability Date: 10/01/2004
Desired Wage: 30000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
I believe that my enclosed resume will demonstrate that I have the characteristics and experience you seek. In addition, I'd like to mention how my work experience with working in a call center, my office skills, & my computer networking and troubleshooting skills, makes me a particularly strong candidate for the position.

Experience:
04/2000 - 04/2003
A.T.& T.
Atlanta,Ga.
Computer Technician/ Desktop Specialist:
• Administered daily desktop/laptop support for internal employees at local and satellite offices for over 1,500 Win 98/2000 & NT systems.
• Setup brand new desktop/laptops for A.T.& T. network and domain servers, transferring user files from old desktop/laptops to new desktop/laptops.
• Maintained daily backups for file servers.
• Setup and supported user email using Outlook.
• Maintained and setup domain user accounts and profiles.
• Administered Remote access support to laptop users.
• Monitored security systems, and its server.
• Monitored accurate account of office equipment and software information for inventory purposes.

09/1998 - 04/2000
A.T.& T.
Atlanta,Ga.
Desktop Assistant:
• Provided 2nd. line technical support for internal employees in a call center environment taking 40 - 65 calls a day solving basic desktop/laptop support for internal employees at local and satellite offices for over 2300 win 95/98 systems, passing off and transferring more serious problems to Computer Technician / Desktop Specialist.
• Maintained and setup domain user accounts and profiles.
• 06/1999 – 11/1999 Updated more than 3,800 Win 95/98 and 2000 systems for Y2K, which included travel state to state. (Led to promotion to Computer Technician/Desktop Specialist).

02/1991 - 09/1998
A.T.& T.
Atlanta,Ga
Desktop Clerk:
• Provided 2nd line technical support for internal employees in a call center environment taking 35-45 calls a day. Assisting Lan Administrator by solving basic desktop/laptop and printing support for internal employees at local Lan for over 120 win 95/98 systems, passing off and transferring more serious problems to Lan Administrator.
• Moved and connected desktop/laptops for users changing floor locations.
• Setup and connected new desktops/laptops for new users to the group.
• Maintained and changed daily backup tapes for administrators.
• Maintained desktop and printer equipment for storage.

05/1987 – 02/1991
A.T.& T. COMMUNICATIONS
Cincinnati,Oh
Circuit Layout Engineering Data Clerk:
• In a call center environment, provided customer service to Communication Technicians switching analog circuits over to digital, by connecting circuits together via the use of E.S.S. (Electronic Switching Systems), Frames, and Facilities, providing large business customers with better and faster service. On a daily basis, a clerk handled 60 – 75 calls.
• Responsible for checking an internal data base to check for circuit’s no longer in use, and disconnecting them for future use on the frame, and by facilities.

07/1978 - 01/1984
CINCINNATI BELL TELEPHONE COMPANY
01/1984 - 05/1987
A.T.& T. COMMUNICATIONS
(After Bell Break-up)
Cincinnati, Oh.
T.S.P.S.
(Toll Service Position Systems)
Long Distance Telephone Operator:
• Answered and handled a high volume of (0 & 0+) calls daily for the Greater Cincinnati Area.
• Handled of Station to Station, Person to Person, Collect, Emergency (before 911), Over Seas, Area Code Request, Busy Line Verification, calls, at an above satisfactory – outstanding rating.

Education:
May 2001
Executrain
Sandy Springs,Ga.
Microsoft (Network +) Certification

April 2001
Executrain
Sandy Springs,Ga.
Microsoft (A+) Certification

05/1999 - 09/1999
Mercer University
Dunwoody,Ga.
MSCE (Completed course, Never Applied For Certification)
1975 - 1978
Hughes High School
Cincinnati,Oh
Mechanical Drawing/Engineering Drafting
High School Diploma

Skills:
COMPUTER SKILLS:
Hardware: Desktops (Dell, Gateway, HP, Compaq, IBM), Laptops (Dell, Compaq, HP), Modems, Printers, Plotters, Backup Hardware, Telephone systems.
Software: MS Office, , MS IE 4,5 & 6, Netscape Navigator, MS Exchange & Outlook Express, CoralDraw, Remedy, Harvard Graphics, HTML, JAVA, C++,.
Operating Systems: Windows 95&98, NT & Win 2000 & XP, Unix (light).
Networking: LAN/WAN, TCP/IP, DHCP, DNS, WINS, Ethernet, and Token Ring, Frame Relay, ISDN
Certifications: MS (A+), MS (NET+).

OFFICE SKILLS:
Desktop Clerk: Provided 2nd. line data support for internal A.T.& T. Frame & Facilities group by creating and running Ramis and Focus reports. Utilizing MS Word, Excel, PowerPoint, Harvard Graphics, and Freelance Graphics to create Documents, Pie charts, Spread sheets, Graphs, Certificates to provide stats for six (6) different supervisory groups. Responsible for ordering office supplies, and changing printing and fax machine cartridges, and taking and keeping a inventory of office equipment used by the groups.

CALL CENTER SKILLS:
Desktop Assistant: Provided 2nd. line technical support for internal employees in a call center environment taking 40 - 65 calls a day solving basic Desktop/Laptop, Printers, Plotters, Backup Hardware, Telephone systems. Support for internal employees at local call center using Remedy, as a data base to make a log of all incoming calls….
Long Distance Telephone Operator (T.S.P.S.) Toll Service Positioning System:
Provided Long Distance (0+) telephone service to the Greater Cincinnati, and Northern Kentucky Areas
Answering a very high volume of calls consisting of Station to Station, Person to Person, Collect, Emergency (before 911), Over Seas, Area Code Request, Busy Line Verification, Marine and High Seas, and Hobic (Hotel Billing Information Center).
Job Achievements:
Often sat in as a Service Assistant, one who provides assistance to the operators with troubled hard to handle calls. Often chosen to allow new operators to plug in with me to provide them with an ideal of the job… Chosen to star in a recruitment video/film for new operators…

Reference:
Alvin Terry (Co-Worker/Friend)
Hiram,Ga.
770 222-8049

Jeffrey Thompson (Co-Worker/Friend)
Riverdale,Ga
770 478-7071

Candidate Contact Information:

Name: Kevin Carnes
Street:	Phone: 513-381-4437
City: Cincinnati	Fax: -
State: Ohio
Zip: 45219
Web Site: