Customer Service Representative Resume

Desired Industry: Clerical/General Office	SpiderID: 12208
Desired Job Location: Clarksville, Tennessee	Date Posted: 4/10/2007
Type of Position: Full-Time Permanent	Availability Date: immediately
Desired Wage: $15,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
To obtain a position where I can best utilize my skills, exceed my goals, and be able to work to the best of my ability to succeed and advance within your company.

Experience:
DECEMBER 2003-AUGUST 2004 Cashier/Server, Sam’s Gyros Cafe
I was responsible for providing exceptional service to the customer by making sure they received everything they requested, and that their dining experience met or exceeded their expectations. I was also responsible for cleaning and stocking the work area, and assisting co-workers when needed.

October 2004-May 2005 Cashier, Wal-Mart
My job duties as a cashier included running the cash register, balancing it, ringing up customer’s purchases and bagging them, all while being fast, friendly, and efficient.

MAY 2005- PRESENT Customer Service Representative, Convergys Customer Service Management Group
I am responsible for answering customer’s calls and assisting with all of their billing needs, account changes, and processing payments. I am also responsible for troubleshooting their cellular devices for numerous issues, using various computer systems as support. I am also responsible for heavily notating any interactions and changes made to the customer’s account, while meeting various expectations of the company such as a high productivity level, average call handle time, transfer rate and availability on the phone.

Education:
2000-2004- High School Diploma, Northwest High School
2004-2005- Middle Tennessee State University
2006- In Progress- Austin Peay State University

Skills:
I have four years of experience in customer service and retail, two years of cash handling, as well as two years of experience using various computer systems. I am a people person and enjoy working and meeting new people daily. I am also a very fast learner who is able to multitask in a fast paced work environment; I am a troubleshooter and always try to solve issues before escalating it further. I am organized, detailed-oriented, reliable, and feel I would be an asset to your company.

Reference:
Sam Wahdan- Manager, Sam's Gyros Cafe, (931) 338-5754
Alicia O'Dell- Co-Worker, Convergys, (419)303-5759

Candidate Contact Information:

Name: Elaine Chambers
Street:	Phone: (931) 624-1709
City: Woodlawn	Fax: -
State: Tennessee
Zip: 37191
Web Site: