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| Desired Industry: Information Technology |
SpiderID: 12207 |
| Desired Job Location: Pound Ridge, New York |
Date Posted: 4/10/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 4/30/07 |
| Desired Wage: 165,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Accomplished Senior Technical Manager with strong orientation towards complex, international business solutions. Demonstrated record of high performance standards with over twenty years of progressive experience. Proficiency and experience in Systems and Database Architecture, Client/Server technology, Relational Database, Software Package (Siebel, Vantive and PeopleSoft) implementation and Intranet applications. Capable of handling multiple projects concurrently. Skilled at organizing multi-faceted projects, defining project priorities, and delegating tasks while working in a high pressure environment.
Experience:
PROFESSIONAL EXPERIENCE
TIAA-CREF
2004 to present
Director, CRM Applications Development
Built the technical tower of expertise to assist in the development and execution of Customer Relationship Management (CRM) strategies, including business processes and business systems architecture, applications and database, partnering with customer service, sales and marketing.
Horizon Blue Cross/Blue Shield
2002 to 2004
Manager, Siebel Practice
Developed and executed Customer Relationship Management (CRM) strategies, including business processes and business systems architecture, applications and database, providing sales, customer service, technical support and Internet Self-service support.
eLoyalty
1999 to 2002
Principal, Solutions Integration
Developed and executed Customer Relationship Management (CRM) strategies, business processes and systems for Fortune 500 companies.
The Thomson Corporation
1994 to 1999
Manager, Business Systems
Developed and implemented a new business systems architecture, applications and database, providing sales, customer service, technical support and campaign telemarketing support.
PHH FleetAmerica
1992 to 1994
Manager, Planning & Development, Information Technology Services
Led the Business Process Re-engineering efforts for the company, focusing on both the business and technical aspects of improving productivity, efficiency and quality while reducing costs.
Merrill Lynch Pierce Fenner & Smith
1986 to 1992
Manager, Development & Technologies, Information Systems
Responsible for systems that supported all of the Mutual Funds processing for Merrill Lynch from the time that an order was placed with a broker through settlement, dividends and government regulatory reporting.
Cogito, Inc.
1982 to 1986
Manager, New Product Development, Technical Systems Group
Responsible for the development of software application packages that were sold to companies for Asset and Maintenance tracking.
AT&T
1980 to 1982
Member of the Programming Staff, Inventory Control Information Systems (ICIS)
Denton Plastics
1977 to 1980
Member of the Programming Staff, Financial Applications Support
Education:
Education: Rutgers College, Rutgers University B.A. - Economics/Computer Science
Skills:
Management, CRM, Siebel, Budgets
Additional Information:
KEY ACCOMPLISHMENTS
Project Management
Hired permanent employees to enable the transfer of knowledge between consultants and full-time employees. The department, which initially consisted of 14 employees and 45 consultants, ended up with 34 employees, between 25 and 35 consultants, with an annual operating budget of $3.5 million and a project budget of $150 million.
Managed the support of a Call Center base of 2000 users, a Sales base of 400 users and approximately 100 Marketing users.
Responsible for a Service Level of 99.7% for the Call Center and a 99.9% Service Level for the CTI/ATS applications.
Managed the entire Siebel relationship for the company, including license negotiations, coordinating Technical support and Professional Services from Siebel, IBM and several preferred vendors.
Created a Production Support group, in a 3-month timeframe, responsible for all technical and functional instances of the Siebel implementation, while supporting the integration of over 300 legacy applications and maintaining Siebel's 2-way interfaces to several corporate systems.
Directed a staff of 7 technical personnel with an annual operating budget of $1.5 million and a capital budget of $50 million.
Centralized contract negotiation for software consulting services, resulting in a 25% reduction in hourly consulting costs, translating to an annual savings of $2.5 million.
Organized a major relocation of the Information Systems department, designing over 100 work areas; coordinated all Data and Telecommunications connections; insured 100% availability of systems and services saving over $1.6 million annually.
Managed a $21 million budget, $9 million of it under direct IS control and a total of 103 employees and contractors.
Led systems involvement in Business Process Re-engineering resulting in an annual operating cost reduction of $11 million.
Systems and Database Architecture
Responsible for the successful upgrade of the existing Siebel Platform, supporting over 3 million customers with over $325 billion in assets, from version 7.3 to version 7.5, providing a platform that increased performance while providing better stability.
Implemented a pilot of Siebel's Call Center Analytics product, including Dashboards and out-of-the-box reports, while maintaining and enhancing Siebel's Marketing Analytics product, including the implementation of Siebel's Marketing Analytics, version 7.8, Segmentation Bridge Upgrade.
Led the analysis of existing Siebel implementation, decreasing response time on a key transaction from an average of 2 minutes to an average of less than 2 seconds.
Implemented SOX and SAS-70 regulations in ALL application environments.
Led the analysis of existing Siebel 2000 implementation, decreasing response time on key transaction by over 3 minutes, while improving overall performance of the application, including the batch EIM process, which allowed the Business Team to realize their first year's 5% ROI.
Coordinated work between several other Thomson companies in the US, Canada and Europe, in their effort to implement Field Sales automation, saving the company $25 million in North America and $7 million in Europe.
Client/Server Technology
Planned and implemented 4 major releases, encompassing over 100 enhancements, to the existing Call Center application, improving productivity in order to meet the second year's 10% ROI.
Planned, led and implemented the company's effort to meet the HIPAA, federally mandated regulations, outlining the privacy and tracking and logging of certain customer transactions, both on the telephone and on the web.
Planned, designed, managed and implemented major releases to both the existing Member (customer) and Provider (Doctor) Portals, increasing the functionality of both, while decreasing the average response time by 7 minutes for complex transactions, involving hundreds of claims.
Assisted in the preparation of a Request For Information response to SONY - Broadcasting & Professional Company, contributing Siebel and Sales Force Automation/Optimization expertise, which led to being invited back for the round-two oral presentations.
Developed a GLOBAL methodology for software implementation used by operating companies internationally, improving IT's efficiency by 25%, resulting in $2.25 million in annual savings.
Relational Database
Managed the integration of SERVICEPower's software application seamlessly with Siebel and Vantive. Passed a rigorous certification process to attain their seal of approval. This integration, on average, saved a company purchasing the software $300-$400 thousand and 3-4 months of time.
Led the analysis of McGraw-Hill's Education and Professional Publishing Group for the Sales & Marketing Proficiency, identifying opportunities that could be leveraged across all the Business Units, including Europe and Asia, which amounted to cost reductions and revenue increases of $36 to $42 million annually.
Coordinated the preparation of the upgrade plan from Siebel 99 to Siebel 2000 for GMAC, successfully completing the work in the projected 3-month time frame.
Led the analysis of the functional and technical requirements for AT&T-Canada against Vantive, Clarify and Siebel resulting in a recommendation of which software package would best meet their needs.
Software Package Implementation
Planned and led the upgrade to Siebel 98, before migrating customer service, campaign telemarketing and field sales.
Planned and implemented Siebel 95 in a 3-month timeframe, after the acquisition of a company that included a Technical Support group of 400 SCOPUS users, while developing a plan to migrate all of the Vantive and SCOPUS users to Siebel. This resulted in the consolidation of three Technical Support Call Centers into two and delivered $1.75 million in savings annually.
Led the implementation of Vantive and instituted new procedures for Field Sales support, contributing to a 5% increase in Field Sales revenue, equating to a $7 million gain in first year profitability, while demonstrating a consistent record of meeting deliverables and budgets over a six month period.
Coordinated the enhancement of Vantive to support the consolidation of two Customer Service Call Centers, allowing all customer service calls to be handled in one location saving an additional $3 million annually.
Implemented the Full System Lifecycle implementation of Vantive, Sales and Call Center modules, while merging the customer databases of several operating companies into a central Data Warehouse.
Responsible for the completion of a Conference Room Pilot, after which the standardization of the applications platform across the business units resulted in a first year savings of $3 million, with subsequent savings in the second and third years of $7 and $11 million respectively.
Candidate Contact Information:
| Name: David Spector |
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| Street: |
Phone: 914-764-5962 |
| City: Pound Ridge |
Fax: - |
| State: New York |
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| Zip: 10576 |
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| Web Site: |
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