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Call Center Representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 12193 |
| Desired Job Location: Sacramento, California |
Date Posted: 4/9/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
Call Center Representative
Experience:
WORK EXPERIENCE:
09/06-03/07 Survey Data Collector Ultimate Staffing, Sacramento, CA
Conduct research interviews, campaign for elections over the phone.
07/06-08/06 Telemarketer/Appointment Setter K-Designers, Gold River, CA
Outbound calls to potential customers to generate sales leads for marketing directors for possible sales of house siding/custom windows.
01/06-02-06 Samsung HDTV Demonstrator Creative Channel Services; Culver City, CA
In-store demonstrations of Samsung LCD; DLP; and Plasma HDTVs. Demonstrated features and pre sell product, customer referral to in store sales representative to close sale.
10/04-11/05 Customer Service Representative - Fulfillment Plus, El Dorado Hills, CA.
Received inbound calls from SBC's door-to-door representatives. Input order for phone service, Dish Network programming, Cingular Wireless and SBC Yahoo DSL services. Direct customer contact for order/sales verification. Mentored new reps.
8/03-4/04 Computer Rework Technician (Contractor) - Apple Computers, Elk Grove, CA
Rework Tech: Quality Assurance: Diagnosed failures to the enclosure. Replaced bad or defective parts, labeled as such for manufacturer replacement. Rerunning required test prior to shipping.
Run-in Observation Tech: Quality Assurance. Verified unit failures, trouble-shooting, logging data into Apple's QCR Database for the engineering staff and sending unit to rework.
Customer Audit Tech: Quality Assurance: Performed visual/computer aided software/hardware tests of manufactured product prior to shipment.
8/00-8/01 Computer Operator (Contractor) - Cardinal Health, Folsom, CA
Processed daily production schedules via multi-platform environment, monitored order-flow, performed system IPLs, received/directed support problem calls, maintained logs/reports.
7/99-7/00 Computer Operator (Contractor) - Hewlett Packard, Roseville, CA
Handled production abends, updated incident reports for production/recovery on system failures, responded to Openview events, NT, UNIX, and MPE support, back-ups/restores, customer problem resolution.
Education:
EDUCATION:
Certificate-Network+ Tech Skills Sacramento, CA 2005
Certificate: Desktop Publishing Charles A. Jones Skills and Business Center 2002-2003
A+ Certificate Computer Technician Computer Training Institute 1999
Computer Operations Certificate Computer Learning Center 1987
Associates Degree City College San Francisco 1975
Skills:
Skills: Customer Service/Mentor Team Player Office 2000
Conflict Resolution Organizational Computer Literate
Keyboarding Phone Etiquette Windows 9x-XPpro
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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