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| Desired Industry: Management |
SpiderID: 12140 |
| Desired Job Location: Knoxville, Tennessee |
Date Posted: 4/6/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 04/06/2007 |
| Desired Wage: 55000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Department Restructuring * Staff Training/Incentive Programs
Performance Improvement * Strategic Planning
Budget Administration * Project Management
Operations Analysis/Enhancement * Quality Assurance
Goal-Oriented professional with a proven record of management-level
experience in project, call center, customer service department, and
production management roles. Success is demonstrated by achievements
that include: (1)overseeing the integration of a newly acquired
company's 4,000 accounts into the existing corporate infrastructure;
(2) overseeing deployment for a multi-million dollar national scale
project that involved consolidating 26 customer service teams into
two central locations; (3) directing the rapid growth of the
Knoxville customer service department from five to 20 reps, as well
as managing three additional locations totaling 55 reps; and (4)
serving as the primary location to assist in resolving operational
issues at other sites nationwide. Experience directing operations,
developing new programs, serving on leadership teams, and managing
special projects involving procedural, technical, quality, customer
service, and employee performance improvements.
Experience:
01/95 - 05/06 CARDINAL HEALTH Knoxville, TN
Established a successful record of career growth with this Fortune
20 healthcare services company for contributing leadership expertise
in areas including large scale project management, operations
management, strategic planning, employee relations, and
performance/process improvement. Responsibilities and achievements
by position include:
Implementation Specialist (07/06-10/06):
* Recruited into this short-term position to plan, execute, and
manage the integration of a newly acquired company's (Dohmen) 4,000
retail pharmacy accounts into Cardinal Health system for four
distribution sites.
* Coordinated with the Cardinal Sales Force (25 reps) to ensure
that all 4,000 independent retail pharmacies were contacted and
educated on the Cardinal on-line ordering system.
* Coordinated the transition of customer service operations for
these Dohmen accounts into the centralized Cardinal locations in
Little Rock, AR and Radcliff, KY.
Project Leader (07/05-07/06):
* Selected by senior executives to hold the key deployment
leadership role over a multi-million dollar national scale project
that involved consolidating 26 customer service teams (supporting
pharmaceutical distribution and medical products/services) into two
new central locations in Little Rock, AR and Radcliff, KY.
* Worked closely with the consulting firm Accenture to facilitate
the start-up of the two new sites and ramp down of the existing 26
sites with minimal impact on Customers, customer service and
productivity.
* Worked directly with the general contractors on retrofitting two
new customer service centers that were located in leased buildings.
* Worked with IT to select the telecommunications system and design
the entire IT infrastructure layout for both sites.
* Worked with construction consultants and designers to plan
facility layout, furniture selection, work stations, and entire
facility set-up.
* Assisted the H.R. and Training teams in interviewing, screening,
selecting, hiring, recruiting, orientation, and training of staff and
managers for both new facilities with 1,200+ total employees.
* Completed project on time and met scheduled start dates for both
new locations.
* Involved in planning and coordinating the severance, relocation,
and outplacement services for the 1,000 customer service reps at the
26 facilities that were closed.
Regional Customer Service Manager (01/95-06/05):
* Directed the rapid growth of the Knoxville customer service
department from five to 20 reps.
* Coordinated training, development and management of customer
service managers, supervisors, and representatives at four
Distribution sites totaling 75 reps.
* Managed an annual expense budget of $1.5 million.
* Developed the comprehensive "task list" that was used company-
wide when adding new major pharmacy accounts.
* Recognized for industry business insight and was contacted by the
corporate office regularly to assist in resolving operational issues
at other locations nationwide.
* Selected to Beta test new software applications and offer
recommendations for changes prior to national roll out.
* Worked directly with Drug Enforcement Agency (DEA) agents during
audits.
* Managed customer implementations, local and national, for four
Distribution sites.
* Recognized nationally for providing excellent Customer Service.
* Served on National Task Forces for projects such as Best
Practices, Training, etc.
* Managed remote Customer Service in Knoxville for key national
accounts.
* Directly assisted Sales with sensitive customers, local and
nationally, including attending quarterly business reviews.
Additional Experience (prior to 1995):
Quality Supervisor, AVTEX FIBERS, INC., Meadville, PA
* Supervised a 30-person Fiber Process Department with duties that
included staff training/development, quality assurance, safety, and
regulatory compliance.
* Assumed position of Production Foreman on a three-month, interim
basis with responsibility for supervising 70 production personnel in
addition to the Quality Assurance team.
Senior Engineering Aide, TALON, INC., Meadville, PA
* Accountable for quality assurance of major product lines,
including developing plant and product quality systems, standards,
and procedures.
* Conducted plant-wide audits and failure analysis; provided
statistical analysis; and issued government and automotive
certifications.
Regional Sales Manager, Tech Tool & Molded Plastics, Meadville, PA
District Sales Manager, Avon Products, Inc., Knoxville, TN
Education:
Graduate, Meadville Area High School, Meadville, PA
Skills:
* Facility layout/start up planning
* Supporting company expansion efforts
* Integrating business systems/procedures
* Consolidating and streamlining operations
* Advising senior-level executives
* Multi-million dollar budgeting
Candidate Contact Information:
| Name: Kathy Sherwin |
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| Street: |
Phone: 865-671-2068 |
| City: Knoxville |
Fax: - |
| State: Tennessee |
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| Zip: 37932 |
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| Web Site: |
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