manager,supervisor Resume

Desired Industry: Miscellaneous	SpiderID: 12119
Desired Job Location: abingdon, Maryland	Date Posted: 4/4/2007
Type of Position: Full-Time Permanent	Availability Date: 4-8-07
Desired Wage: 50000+
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Senior Manager, interest in a managerial position, Customer Service, Operations and or Production that utilizes my abilities to supervise, manage and direct day to day operations, while communicating clear objectives promoting the team approach to meet and exceed goals.

Experience:
Station Manager
BWI. Airport, Hanover, Maryland June 2003-Present

• Proficient management of Hertz products and services ensuring customer satisfaction while achieving recognition as a top 10% performer in sales, CDI, and claims.
• Attend daily staff meetings to analyze statistics to determine staffing and equipment requirements for daily projections.
• Recognized as an expert by management to train and audit employees on established protocol for rental procedures.
• Resolved customer complaints with lowest reimbursements/ rental certificates. 65% lower than next associate.
• Managed, reduced dispatcher workforce while increasing productivity by 15% through gathering techniques
• Produced 100 audits per month to help maintain a 98% customer dissatisfaction ratio index.
• Salary History: $49,000

Traffic Manager
Allied Automotive Group, Jessup, Maryland May 1997-2003

• Managed distribution of automotive inventory of 2000-4000 vehicles throughout northeastern U.S.
• Reduced delay cost 35%, resulting in revised baying system.
• Implemented call in verification procedure for lost vehicles.
• Supervised union workforce maintaining required productivity levels with minimal grievances.
• Provided hands-on leadership to drivers, coaching and monitoring loading techniques to reduce claims by 20%.
• Salary History: $42,000.

Jeffrey S White

2042 Knotty Pine Drive . Abingdon, Maryland 21009
410.515.7629 jsw2042@hotmail.com

________________________________________________________________

Health Inspector
Combined Health District, Dayton. Ohio June 1990-1997

• Enforce federal, state and local sanitary regulations including housing and rabies control.
• Interviewed residents during home visits to verify animal bites and negotiate quarantines.
• Compiled and presented monthly reports to Commissioners supporting disposition of dilapidated housing stock.
• Created daily reports, collaborating with supervisor/team to maintain superior compliance ratings.
• Salary History:$38,000

Operations Supervisor/ Dispatcher
ABF Freight Systems, Dayton, Ohio August 1981-1990

• Supervision of office and union employees.
• Controlled/ coordinated operation of 125 door cross-dock facility.
• Insure minimum mis-deliveries of orders. Provided professional customer service through JIT delivery.
• Achieved highest monthly load average in company history.
• Implemented new claims process for Midwest region.
• Salary History: $39,500

Education:
1979 Biological Science, B.S., Arkansas Tech University, Russellville, Arkansas
1980 Management Training Program, Arkansas Best Corporation, Fort Smith, Arkansas
1985 Computer Programming, Sinclair Community College, Dayton, Ohio
1990 Hondros Career Center, School of Real Estate, Dayton, Ohio
1998 Aubrey Daniels, Performance Management Workshop, Atlanta, Georgia
2002 Programming Logic and Design, Harford Community College, Bel Air, Maryland

Affiliations:
Blue Chip Investments
Alpha-Phi-Alpha Fraternity
Big Brother,Baltimore
Pennsylvania AME Church

Skills:

Computer Skills

MS Word XP Excel PowerPoint
ASAP Loadbuilder I, II Lotus Notes

Reference:
Available upon request.

Candidate Contact Information:

Name: jeffrey white
Street:	Phone: 410-515-7629
City: abingdon	Fax: 410-515-7629
State: Maryland
Zip: 21009
Web Site: