Field Service Manager Resume

Desired Industry: Biotech	SpiderID: 12111
Desired Job Location: New Haven, Connecticut	Date Posted: 4/4/2007
Type of Position: Full-Time Permanent	Availability Date: immediate
Desired Wage: 90,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
To secure a position where my experience in Field Service Management, excimer lasers and laboratory instrumentation can be of mutual benefit to my employer, my customers and myself.

Experience:
Experience May 1988 – March 2007 Advanced Medical Optics, Inc. Santa Clara, CA
(formerly Visx, Inc. and Taunton Technologies)
Regional Service Manager 2/97-3/2007
Field Service Supervisor 10/95-2/97
 Staffed and developed the Southeastern Region from zero to the current fourteen field service engineers covering 9 states and Puerto Rico.
 Supported third party service organizations in Latin America and the Middle East.
 Managed the transition from low usage clinical trials service through FDA approval to the current 375 fully utilized systems.
 Maintained an average of less than six service calls per system per year.
 Helped standardize formats, policies and procedures for electronic filing of service reports, time sheets and expense reports.
 Managed Regional activities under budget through three consecutive years of greater than forecast growth, while achieving all set goals.

Field Service Engineer 1992-95
 Maintained excimer lasers through FDA clinical trials.
Visx 2020A, Visx 2020B, Star and Taunton Technologies 2000 & 2015
• Managed all Taunton Technologies Service after merger.
Quality Assurance Manager, Taunton Technologies 5/88-1992
• Staffed and developed start-up QA and field service organizations to support ten clinical trials sites throughout the United States.
• Installed and maintained systems in the field.
• Assisted in the manufacture & development of the prototype systems.
• Developed system and component QA procedures.
• Developed GMP policies and procedures.
• Supported technology transfer to VISX after the Taunton/Visx merger.
June 82- May 88 Nanometrics, Inc. Sunnyvale, CA
Field Service Manager, Spectrophotometric Division
 Refined and manufactured infrared microspectrophotometers in the Wilton, CT office.
 Assumed Eastern Reg. Svc. Mgr. duties for all optical products after relocation of Spectro Div. To California.
 Serviced SEM, UV, Visible and Infrared products from 85-88.
Experience (cont.) Jan 77-Jun 82 Wilks Scientific/The Foxboro Co. Norwalk, CT
 Electronic Technician---Built tested and serviced infrared spectro-photometers.
 Group Leader of Electronic Test Dept.---Hired, trained and supervised electronic techs for production test of boards and systems.
 Product Support Engineer--- provided engineering support for released infrared spectrophotometers.

Education:
1968-1969 &1973-1974 University of Bridgeport Bridgeport, CT
 Electrical Engineering 58 credits 2.98 GPA
1976-1981 Norwalk State Technical College Norwalk, CT
• Electrical Engineering Technology (evenings)
• Continuing Education (on-line courses)
Motivating Employees (completed 1/07)

Reference:
available on request

Candidate Contact Information:

Name: Jim Brown
Street:	Phone: 813-661-7581
City: Valrico	Fax: 813-685-4443
State: Florida
Zip: 33594
Web Site: