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QA or Business Analyst Resume
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| Desired Industry: Information Technology |
SpiderID: 11986 |
| Desired Job Location: palmdale, California |
Date Posted: 3/27/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: open |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Results-driven Quality Assurance/Business Analyst with proven skills in Quality Assurance and Business Analysis looking for an opportunity to apply my knowledge and experience with delivering software projects with high quality results.
Experience:
21st Century Insurance Group Woodland Hills, CA.
9/2006 – 3/2007
Business Analyst
·Provide detailed Business Requirements to Development and Testing organizations
·Held meetings with Development and Testing to ensure that they have the full understanding of the changes
·Attended JAD sessions
·Supported production issues, troubleshooting and provided solutions
·Worked with Development and Business to identify best solution to support new requirements for Website
·Tracked and reported on project status
·Continued to support and follow SDLC process
·Created business workflows
·Assisted in analyzing Use Cases for accuracy for Development Analyst
8/2005 – 9/2006
Sr. QA Analyst
·Technical Lead testing of the company’s external web presence for 5 years. Role included the Corporate and Marketing (New Business/Customer) applications
·Wrote Process documents, Test Cases, Test Plans and Test Strategy documents
·Reviewed and Identified defects in Business and Development Design Specifications for incoming software projects
·Identified Scope of Projects for multiple and concurrent releases
·Proficient with SDLC and QA cycle and Methodologies
·Attend Requirement meetings, Development meetings and reported to QA Director
·Directed the Documentation, Execution and Test Results, reporting activities of two subordinates and five Offshore testers assigned to the team
·Executed new and regression Automation Tests via WinRunner and Quality Center
·Provided Subject Matter Expertise to the Test Automation Development Teams in scripting effective tests
·Completed and Distributed Final Testing cycle reports to Management, Business and Development
·Reported defects and drove defect resolution to completion
·Documented and Presented Test results in daily and weekly Test report
7/2001 – 8/2005
QA Analyst
·Attend Requirement meetings, development meetings and reported to QA Manager
·Assisted in identifying Business Requirements and how requirements would be displayed and work on the Marketing Website
·Managed the Internet Releases for the Testing Department
·Managed Multiple and Concurrent releases
·Meet Project/Release Deadlines
·Wrote Process documents, Test Cases, Test Plans and Test Strategy documents
·Reported defects and retested Fixes
·Completed and Distributed Final Testing Cycle Reports to Management, Business and Development
·Documented and Presented Test Results in daily and weekly test report
·Supported the Automation Team in creation of Test Automation scripts via WinRunner and Test Director to reduce Regression cycle times
11/2000 – 7/2001
Supervisor
·Managed up to ten Call Center Representatives
·Resolved escalated calls
·Trained, Mentored, Supervised and Evaluated staff up to ten Representatives
·Counseled and Coached Representatives on phone communication protocol, scripts and customer service
·Wrote and Facilitated Yearly Reviews
·Tracked and Reported on each Call Center Representatives phone adherence
11/1999 – 11/2000
Group Lead
·Assisted supervisor with daily job duties
·Resolved escalated calls
·Trained, Mentored, Supervised and Evaluated up to twelve Representatives
Education:
High School Diploma
Skills:
·Word, Excel, PowerPoint, Visio, Project, and CVS (WIN and Eclipse)and Tealeaf CX
·WinRunner, Quality Center and Test Director
Additional Information:
Highlights
·6 years experience within a formal SDLC process.
·Lead complex projects from concept to fully operational status.
·Goal-oriented individual with strong leadership capabilities.
·Organized, highly motivated, and detail-directed problem solver.
·Proven ability to work effectively with peers, managers, and vendors.
·Specialized Training - Six Sigma Green Belt (In Control phase of project when all projects were put on hold)
·Solid insurance industry experience, extremely comfortable in a Quality Assurance or Business Analysis role.
Reference:
Jeff Troeger
Partner – Tri-point Solutions, Inc
(661) 202-5444
Bruce Millar
IT Director, Application Development – 21st Century Insurance
(818) 704-3239
Hagay Hazan
IT Unit Manager – 21st Century Insurance
(818) 974-6354
Gina May
Internet Business Project Manager - 21st Century Insurance
(818) 226-1178
Candidate Contact Information:
| Name: Gina De Castro |
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| Street: - |
Phone: 661-435-3661 |
| City: Palmdale |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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