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| Desired Industry: Management |
SpiderID: 11950 |
| Desired Job Location: Wilmington, Delaware |
Date Posted: 3/25/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: May 1 2007 |
| Desired Wage: > 80,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Management professional with a progressive, proven track record in program management, account and customer service management, operations analysis, and training development. Apply critical thinking and problem resolution skills to all projects undertaken. Strong detail, problem-solving and follow-through skills. Exceptional communicator who can interact with all levels of people in a company. Employ customer service and quality controls in daily management practices to encourage empowered employees to satisfy clients and promote repeat business.
Experience:
Sensis Corporation
Program Manager, Syracuse, NY
2005 to Present
Ford Motor Credit Company 1987 - 2005
Dealer Account Manager, Syracuse, NY 2001 to 2005
Project Manager, Nashville, TN 2000 to 2001
Operations Analyst, Dearborn, MI 1999 to 2000
Methods and Systems Analyst, Dearborn, MI 1998 to 1999
Branch Operations Manager, Columbia, MD 1997 to 1998
Regional Trainer and Support Specialist, Columbia, MD 1996 to 1997
Dealer Services Supervisor, Harrisburg, PA 1995 to 1996
Dealer Account Manager / Credit Analyst, Syracuse, NY 1992 to 1995
Credit Analyst, Syracuse, NY 1990 to 1992
Customer Service Representative / Supervisor, Syracuse, NY 1987 to 1990
Education:
Education
Villanova University, Philadelphia, PA 2006
Master Certificate in Applied Program Management
Six Sigma Certification 2005
Greenbelt
LeMoyne College, Syracuse, New York
1987
B.S., Business Administration
Skills:
• Customer Satisfaction
• Customer Service / Account Management
• Project Management
• Presentation Development
• Budget / Cost Management
• Process / Training Development
Additional Information:
Professional Accomplishments
.Program manager currently responsible for the development, delivery, installation, and operational readiness of a $17.5 million international contract for four turn-key surveillance systems in Australia.
.Successfully managed and developed an assigned upstate NY sales territory. Developed business-to-business relationships leading to the capture of five new wholesale and capital loan accounts that generated $11.5 million in new business.
.Effectively created and initiated sales, marketing, and customer service strategies that increased extended service contract market share 10% annually for three consecutive years while achieving dealer overall satisfaction ratings of
95%.
.Project manager that directed the design, development, and launch of the CRM-based Lease Owner Loyalty Department for Jaguar Credit.
.Managed a customer service team of 34 employees that serviced thirty-five thousand customer accounts.
.Managed the redesign and delivery of a five-week customer service training curriculum.
.Experienced credit analyst. Supervised a team of eight credit analysts and directed an aggressive purchase policy that achieved a 10% growth in the auto loan portfolio.
.Supervised a staff of 15 employees responsible for the collection and servicing of $300 million loan portfolio.
Candidate Contact Information:
| Name: Bob Matus |
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| Street: |
Phone: 3154840178 |
| City: Syracuse |
Fax: - |
| State: New York |
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| Zip: 13219 |
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| Web Site: |
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