BUSINESS ANALYST, BUSINESS ANALYST Resume

Desired Industry: Business/Management	SpiderID: 11936
Desired Job Location: New Jersey, New Jersey	Date Posted: 3/23/2007
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Experience:
EMPLOYMENT HISTORY

PART TIME LIFE INSURANCE AGENT JAN 2007 - PRESENT
NEW YORK LIFE INSURANCE - SADDLEBROOK, NJ

- Manage insurance sales of all life insurance policies, types and annuities
- Prospect and acquire account base through referrals, networking, advertising, and community involvement
- Develop a strong account management and commitment to customer satisfaction

CERTIFIED TRAINER 2003 - PRESENT
LONGHORN STEAKHOUSE - PARSIPPANY, NJ

- Serve meals to patrons according to established rules of etiquette; work in formal setting and present menu to diner and observes diners to respond to any additional requests and to determine when meal has been completed; totals bills and accepts payment or refers patron to Cashier
- Develops and conducts training programs for employees of the restaurant to better understand policies, procedures, regulations and technologies and test trainees to measure progress and to evaluate effectiveness of training
Key Accomplishments:
- Recognized for top sales and awarded for excellent customer service

CUSTOMER CONSULTANT, SALES AND BILLING MAY – JULY 2006
VERIZON MADISON - MADISON, NJ

- Managed requests for installation, disconnection, or modification on telephone systems and services for existing and new customers or their agents
- Consistently met or exceeded corporate requirements for sales objectives by categorizing customer needs and recommending telephone product and services
- Discussed, analyzed, and resolved issue pertaining to customers' service, billing, rates, adjustments, policies, and any other customer complaints
- Assessed customer credit information and collected delinquent bills through phone or in writing
- Coordinated the implementation of new communication systems and dispute resolution with other departments and telecommunications customers
- Controlled a computer terminal with access to multiple systems; established, updated and retrieved customer service data while simultaneously negotiating with customers and/or company employees
- Constantly met deadlines and satisfied customer requirements
- Contacted customers to settle collection of overdue or final bills and informed customers of service interruption for non-payment of bills; prepared and transmitted refutation, restorations and disconnections for non-payment

BUSINESS ANALYST, IMPLEMENTATION COORDINATOR & PROJECT MANAGER 1999 - 2006
FISERV CONSUMER NETWORK SERVICES (EDS) - MORRIS PLAINS, NJ

- Supervised full life cycle of Debit Card, Host, and ATM banking system and marketed various ATM hardware and software systems
- Served as Project Manager both for foreign and domestic retail and financial institutions and tested various innovative products
- Collaborated with network gateways, financial and retail institutions, telecommunication companies, including various internal Fiserv support groups both local and international
- Rendered services for various clients including Citibank, AFFN, NYCE, MAC, Star, Wachovia, Bank of America, Fleet, Bank North Group, CU24 - New York, Boeing, Wal-Mart, Home Depot, and Hess Tested scripts, and performed quality assurance and PC support
- Installed and maintained Windows, Unix, Tandem and Oracle based computer programs supported by flow charts and graphs and utilized Avaya hardware and software products including Message Manager
- Successfully deduced diagrams prepared by network engineers
- Marketed Cisco routers, Token rings, Frame Relay Access Devices, Debit Card Security programs, and Handicapped Voice Guidance systems
Key Accomplishments:
- Received the Efficiency Award for Superior Work Ethics
- Successfully completed project management, tandem, network routing, business etiquette, phone etiquette, time management, and Windows based courses

SUPERVISOR OF SECURITY/QUALITY ASSURANCE INSPECTOR 1997 - 1999
SPECTAGUARD - LIVINGSTON, NJ

- Supervised more than 50 security personnel assigned at commercial sites for Prudential, Gale and Wentworth and Cushman and Wakefield properties
- Reported invoices and payroll figures, conducted employee evaluations, counseling and awareness training program
- Directed a 24-hour security service and monitored fire panels, panic alarms, covert cameras and client security access
- Conducted QA inspections on SpectaGuard sites in New Jersey and New York

CREW LEADER/TRAINER 1992 - 1997
GOLDEN CORRAL FAMILY STEAK HOUSE - WILMINGTON, NC

- Conducted training programs for employees and coached staff to gain knowledge of work situation
- Assisted in store opening and coordinated assigned duties to managed efficiency
- Designed and created floor layouts and displays and participated in training videos

Education:
TWO-YEAR CLASS MAJOR IN PSYCHOLOGY - CAPE FEAR COLLEGE, NORTH CAROLINA
TOOK MULTIPLE COURSES OUTSIDE PSYCHOLOGY
RECEIVED PRESIDENTIAL AWARD FOR ACADEMICS 1995 - 1997

Skills:
- Project & Business Management - Personnel Supervision
- Sales & Billing - Troubleshooting
- Customer Needs Analysis - Team Building & Leadership

Additional Information:
NEW YORK LIFE TRAINING CLASS

FISERV/EDS: Training Programs on Project Management, Telecommunications, phone and business ethics, business correspondence and public speaking; Engineering, Frame Relay, Routers, TCP/IP, software testing; an A+ Computer Training Program on various software applications and on ATM banking system and debit cards as verified by VISA

Candidate Contact Information:

Name: Charles Jason Howard
Street:	Phone: (973) 663 1419 / (862) 266 3455
City: Mount Arlington	Fax: -
State: New Jersey
Zip: 07856
Web Site: