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| Desired Industry: Customer Service/Technical Support |
SpiderID: 11924 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 3/22/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 03/22/2007 |
| Desired Wage: 40000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Experience:
TSYS Debt Management Contract (Navy Federal Credit Union) - Atlanta, GA
Skip Tracer, October 2005 ¡V Present
Perform electronic searches to locate credit union members using Accurat, 411, Navy and Marines Locator systems and Imaging FMA
Update member database with new information: new address, social security number, phone number etc.
AnaComp Document Center (Discover Staffing) ¡V Atlanta, GA
Proffer (Homeland Security Project), April 2005 ¡V August 2005
Transfer Naturalization Certificates from early 1900¡¦s onto 500 to 1000 Imaging Systems
FedEx ¡V Summerville, NJ
Customer Service Representative, April 2003 ¡V July 2003
Provide clients with account maintenance services
Route packages using computer generated programs
Handle inbound customer service calls and inquires
Provide excellent customer service, both internal and external
Cingular Wireless/Interactive ¡V Woodbridge, NJ
Customer Operations Division/Billing Coordinator, 2001 ¡V 2002
Troubleshoot and resolve billing issues
Handle account matters concerning price plan changes and account restructuring
Provide clients with account investigations to correct and prevent further occurrences
Provide excellent customer service, both internal and external
DBC Financial ¡V Atlanta, GA
Customer Service Representative/Team Leader, 1999 ¡V 2001
„« Developed financial accounts for Federal Government Benefits
„« Established new accounts using sales and telemarketing techniques
Provided clients with account information and account maintenance services
Handled both inbound and outbound calls
Education:
WORLD OUTREACH MEDICAL INSTITUTE- Atlanta, GA
Certificate Nursing Assistant- 2002 Graduated
PATIENT CARE, INC. ¡V Westfield, NJ
Home Health Aide License ¡V 1995 Graduated
UNION COUNTY COLLEGE ¡V Plainfield, NJ
Pursing Nursing Degree ¡V 1995 - 1996
Skills:
Excel, Power Point, Windows 2000, switchboard, typing and 10 key
Candidate Contact Information:
| Name: Nona Preston |
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| Street: |
Phone: 6786085680 |
| City: Decatur |
Fax: - |
| State: Georgia |
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| Zip: 30032 |
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