Customer Service Representative Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 11923
Desired Job Location: Atlanta, Georgia	Date Posted: 3/22/2007
Type of Position: Full-Time Permanent	Availability Date: 03/21/2007
Desired Wage: 40000.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
My objective is to consistently work very hard to please demanding customers using strong analytical, oral and written communications, customer service skills to achieve that goal and to be challenged in my work, with an opportunity to grow while meeting organizational objectives and demands.

Experience:
COMCAST CORPORATION; Feb 2005 – Feb 2007; 220 Lake Ridge Dr, Atlanta, GA; SALES ASSOCIATE; Responsible for sales, services and support for cable products
DONNELLY COMMUNICATIONS, INC; September 2004 - December 2004; 1776 Peachtree Street, Atlanta, GA
1907 HOMESTAY; December 2002-June 2004; ASSISTANT MANAGER; 1907 Ditmas Ave; Brooklyn, NY; Responsible for day to day operations of Bed and Breakfast
DELTA AIR LOGISTICS; December 2001-November 2002; CSR; 1600 Aviation Blvd; Atlanta, GA; Responsible for booking, tracking and tracing of air cargo for Delta Airlines

PRICE WIRELESS COMMUNICATIONS; Apr 2000-Jul 200; ACCOUNTS SERVICES REPRESENTATIVE; 1800 Phoenix Blvd; Atlanta, GA,; Responsible for collections on accounts. Bad debt collections, skip tracing, Bankruptcy response, Billing, account payment and customer service.

SITEL CORPORATION; Dec 1999-Mar 2000; CSR; 1001 Davidson Ave; Savannah, GA
Outbound telemarketing of J. C. Penny Life Insurance.

PITNEY BOWES CORPORATION; Aug 1998-Nov 1999; TECHNICAL SUPPOR/CSR; 1001 Chatham Center Drive; Savannah, GA; Responsible for product support for Pitney Bowes Small Office Postal Meter. On-line Technical assistance for postal meter, CSR for customer account billing, account sales and services.

J&W CORPORATION, FLAMINGO CASINO; Feb 1997-Jul 1998; CATERER/CASHIER; HILTON HEAD ISLAND, SC; Catering of special events for casino. Provision and operate snack bar. Make change provide pay off to casino patrons.

SITEL CORPORATION; Aug 1996-Jan 1997; CSR; 8001 Chatham Center Drive; Savannah, GA; Customer Services for JC Penney Life Insurance, inbound and outbound response for insurance and billing issues.

CHATHAM COUNTY COMMISSIONERS; May 1992-Apr 1996; ADMINISTRATIVE ASSISTANT; 124 Bull Street; Savannah, GA; Assisted in various areas to maintain departmental records, prepare monthly and annual reports. Responsible for correspondence, preparing statistical research, developed and organized operational procedures for various office systems, payroll preparations, personnel files, office management, inventory control and billing.

SOUTH COLLEGE CAREER SCHOOL; May 1991-May 1992; TELE-MARKETER/STUDENT TUTOR; 1001 Whitaker Street; Savannah, GA; Tele-marketing of Vocational School programs. Tutor for Introduction to Computers, DBase, Lotus 1-2-3, Microsoft Word, Word Perfect and English.

BROWN'S COMPUTER SERVICES; Jun 1980-May 1991; OWNER/OPERATOR; 282 Flatbush Avenue; Brooklyn, NY; Owner/Operator of office management services to small businesses. Providing communications, correspondence, billing, payroll, personnel management, budget, tax preparations, scheduling, and itinerary preparations to small business owners.

AT&T COMMUNICATIONS; Jun 1971-May 1989; COMMUNICATIONS TECHNICIAN; 811 10th Avenue; New York, NY; Responsible for acceptance, planning and installations of Long Lines Telecommunications equipment. Preformed installations on high frequency cables, radio and fiber optic equipment. Operated, maintained and repaired all phases of Long Lines carrier equipment. maintained inventory control for all repair parts and test apparatus. Analyzed and maintained documentations for data communications.

AT&T COMMUNICATIONS; Nov 1970-June 1971
OVERSEAS OPERATOR; 32 Avenue of the Americas; New York, NY
Operator Services for various European Countries.

Education:
Alfred Ely Beach High School Graduate 1968, Savannah, Georgia; 1 year English Major, Norfolk State College 1968, Norfolk, Virginia; 1 year English Major, Notre Dame College 1969, Staten Island, New York 1970; South College Career School, Coursework in Business Administration and Computer Operations, Savannah, Georgia 1992

Skills:
customer service, administrative and office management, communications (both verbal and written), many years in a call center environment with excellent communication skills, data entry, diverse computer skills including Excel, Lotus, Microsoft Office Suite and ACD systems, Windows, AS400, Sibel, Outlook Express and Lotus Notes, Typing 45 wpm

Candidate Contact Information:

Name: Bonnie Brown
Street: -	Phone: 4045520623
City: Decatur	Fax: -
State: Georgia
Zip: 30032
Web Site: