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Customer Service / Call Center Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 11887 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 3/21/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: $13 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To obtain a Customer Service position where I can fully utilize my abilities and gain experience while
expanding on my current skills and assets.
Experience:
Velocity Express/Ecolab Elk Grove Village, Illinois
Customer Service/ Driver
07/05 to 5/06
Duties: Answered incoming calls regarding product delivery, loading and unloading vehicles, scanning items to be loaded using a manifest, counting items, delivering cleaning supplies to schools, restaurants and hospitals, customer service, extensive data entry, answering incoming calls, placing orders and setting up and canceling delivery times.
Law Firm of Heller & Frisone Chicago, Illinois
Customer Service Rep/ Skip Tracer 9/04 to 6/05
Duties: Answered inbound calls regarding debt & payment information, transferring calls to the appropriate department, skip tracing files for the city of Chicago water dept & administrative hearings, verifying address & phone info for court hearings, clerical duties, regular use of the internet, heavy data entry, using investigative techniques for locating purposes, using credit reporting agencies to obtain or verify information
US Auto Title Lenders Chicago, Illinois
Customer Service Rep / Loan Processing Clerk 6/04 to 9/04
Duties: Answered incoming calls regarding loan accounts and payment information, prepared loan documents for payday and auto title loans, collection calls, setting up payment arrangements, processing loan applications, preparing the check for payment , quoting interest rates, preparing wage assignments, preparing paperwork for the secretary of state, placing liens on vehicles, data entry and ordering vehicle repossessions.
Empire Home Services/ La Salle Staffing Agency Skokie ,Illinois
Telephone Customer Service Rep/Sales Support Representative 9/03 to 5/04
Duties: Answering inbound calls regarding products and services, setting sales appointments, processing finance applications, credit card payments and check authorizations. Training new hire associates, rescheduling missed appointments, and data entry.
Van-Ru Credit Corporation Park Ridge, Illinois
Customer Service Rep / Skip Tracer/Collector 9/02 to 9/03
Duties: Answered incoming calls regarding Department Of Education student loans, accepted phone payments, made light outbound collection calls for the Department of Education regarding student loans in default, clerical duties, setting up payment arrangements, processed check and credit card payments, employment verification and using the internet and credit reporting agencies for locating purposes
Ameritech/Manpower Temp Agency Chicago, Illinois
File Clerk/General Office 7/01 to 8/02
Duties: Filed blue print and other paper work for the co-location department (this department was responsible for doing the wiring for other tele-communication companies) printing, faxing , general office duties, heavy data entry and answering incoming phone calls
First Chicago/Bank One Chicago, Illinois
Loan Officer/Telephone Retail & Sales Banker 8/96 to 6/01
Duties: Answered incoming calls regarding account information, bank products and services, opening and closing of accounts. Sold and cross sold products and services, processed loan applications for autos home equity, home equity lines, personal, personal lines of credit and checking account lines of credit. Duties also included calculating loan payments and interest rates, investment referrals and account monitoring.
Education:
The College Of Office Technology Chicago, Illinois
Certificate Program Graduated 11/06
Computer Operations Technology
Jones Commercial College Prep High School Chicago, Illinois
High School Diploma Graduated 08/93
Business
Skills:
Summary Of Qualifications: Knowledgable of Microsoft Word, Excel, Access, Power Point and Outlook. Excellent interpersonal skills including the ability to calm customers and co-workers in order to diffuse problem situations. Multi-task oriented as well as 10+ years in customer support.
Reference:
Available upon request
Candidate Contact Information:
| Name: Kevin Mayhand |
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| Street: |
Phone: 312-376-5625 or 312-437-0063 |
| City: Chicago |
Fax: - |
| State: Illinois |
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| Zip: 60610 |
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| Web Site: |
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