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| Desired Industry: Information Technology |
SpiderID: 11885 |
| Desired Job Location: Fayetteville, Arkansas |
Date Posted: 3/21/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 40,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Obtain a technical position providing support for workstations and servers for an innovative company that rewards hard work and success.
Experience:
11/2006- 2/28/2007 Integris Computer Technologies Springdale, AR
Novell SUSE/OES Linux Network Engineer
Build, Configure, and Administrate Novell SUSE 9, and Novell OES Linux servers.
Installation and setup of Novell GroupWise 7 Post Offices, GroupWise Web Access, and all administration of the system.
Installation of Zenworks Desktop Management on Novell OES Linux servers and created Complex User Policies, Workstation Policies, Creation of Snapshot applications, and used Zenworks to create Images of workstations.
Complete administration of user accounts, network shares, and login script creation.
Responsible for creating presentations of software packages specific to the company we were making the presentations for, and also giving the actual demos for the customers.
Performed general PC and laser printer repairs.
Worked with software vendors to create mobile email solution for a large customer.
Worked with software vendors directly to solve issues.
Secondary responsibilities were building, administrating, and installing Windows 2003 servers.
Configuring and installing Cisco 501 PIX Firewalls/VPN routers.
Creating users, groups, and policies using Active Directory.
Imaging, installing, and repairing Windows XP PCs.
Installation of printers on the network, capturing the printer on users PCs, and then was responsible for the maintenance and repair of Laser Jet printers.
8/1998- 1/2005 ACS Technologies @ Arvest Bank Farmington, AR
Senior Network Technician
Led three technicians to provide hardware service for more than 70 client locations in the NW Arkansas area.
Worked with Senior and Executive client personnel to address issues regarding upcoming renovations, major moves, and new location openings.
Was responsible for making sure all back office equipment was ordered for installation in new branches once the first phase of the inside construction was complete.
Responsible for having PCs, phones, and network/phone lines were ordered. Once they were in, I had to image all the PCs, and printers and install them. I then programmed the new phone switch with extensions, forwarding, and then tested to make sure 911 calling was showing up correctly.
Once the new branch was open, I worked on training users on the phone system, and logging into the network with their user accounts.
Provided full hardware and software support of all office PC equipment including desktop PCs and peripheral devices.
Installation and ongoing support of phone systems, programming extensions, line appearances, and call pickup groups.
Operational responsibility for server backups and restorations as well as hardware support for the tape devices and disk arrays.
Supported Client Access software for connection to the AS400 system.
Query all printers in the AS400 system that were located at the locations I was responsible for. Restarting print jobs, and printers as needed.
Resetting passwords and creating new user requests for the AS400 system.
Worked on the Help Desk for 9 months doing first and second level phone support, remote controlling PCs and fixing as many issues as possible remotely. If unable to fix issues, I then created a work order and forwarded it to the appropriate technician's work order Que.
Was responsible for HP Laser Jet printer repairs. I have certificates from Parts Now! LLC in the repair of HP Laser Jet 4X printers and Laser Jet 5si/8000 series printers.
Created Zenworks group policies that set users backgrounds to the Arvest standard, it also set desktop size, refresh rate, screen saver, and removed user access to the registry, screen saver and display settings.
1997–1998 TEKsystems, Inc Tulsa, OK
Field Support Tech (6,000 workstation Rollout at Wal-Mart HQ)
Using Remedy to get ticket information, and track solutions, I provided support for Wal-Mart associates on new Windows NT installations at the home office.
Trained Wal-Mart field technicians in Windows NT support and troubleshooting
1994–1999 Prairie Grove Police Prairie Grove, AR
Community service officer
Supervised up to 30 people conducting community service. Worked directly with the city courts to provide accurate records of attendance and individual progress toward court assigned goals.
Provided general PC and server support for the police department and court systems.
Education:
1996–1997 Northwest Technical Institute Springdale, AR
Diploma, Computer Technician Specialist
Affiliations:
Prairie Grove City Council and Chairman of the Prairie Grove Parks Advisory Committee. Lions Club International member.
Reference:
Murph Pair, (479) 846-2653
Andrew Bain, (479) 846-3114
Kathy Kinion, (479) 575-1078
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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