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Quality Manager, Quality Engineer Resume
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| Desired Industry: Manufacturing |
SpiderID: 11861 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 3/19/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 week notice |
| Desired Wage: 65,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
A management level position with a company that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement.
Experience:
Offering years of progressive experience working in the manufacturing industry. Strengths include managerial and leadership roles with skills in employee relations, training and team building. Knowledgeable in all aspects of operations and facilitates general business disciplines to effectively accomplish innovative manufacturing methods, increase efficiency and produce high levels of customer satisfaction. To improve quality and efficiency in production, demonstrated success in developing and implementing new programs.
Quality Assurance Manager/QMS Manager
Atlanta SharpTech 2004 - Present
„« Manage the Quality Assurance Department and the Quality Management System (ISO 9001-2000 certification)
„« Identify problems within the manufacturing and customer service processes and issue Corrective Actions
„« Communicate concerns and issues with approved vendors to assure the highest quality in raw materials for the manufacturing process
„« Communicate with customers to answer their concerns about products and services of Atlanta SharpTech
„« Monitor and document all phases of the QMS
„« Coordinate and supervise Internal & Surveillance audits for the QMS/ISO 9001-2000 system
„« Statistical/Trend Analysis
„« Project Management
„« Supply Chain Management/Vendor Certification
Major Project: Successful Re-Assessment Certification to ISO 9001-2000. Project Manager for complying ˇ§Visualˇ¨ software work instructions, references to ISO 9001-2000/QMS system into operator friendly manual. Identified problem in the assembly process and created a solution that reduced man hours by 100 over a year. Worked with approved Supply Chain venders to improve quality and lower coast of raw materials used in manufacturing. Continuous Improvement, Kaizen projects.
Technical Services Field Engineer 1999 to 2003
Wilbert Funeral Services, Inc
„« Responsible for performing manufacturing and customer service evaluations at 80 licensee manufacturersˇ¦ locations in 22 states.
„« Monitor and document compliance to the corporate manufacturing specifications using Microsoft Office and digital recording equipment.
„« Initiate corrective actions by training manufacturing personnel on proper production procedures and organizational techniques.
„« Conduct training classes with customer service representatives, creating and using Microsoft PowerPoint, on how to build stronger customer relationships by providing the ultimate in customer service.
Major Projects: Perform OJT at various licensee on new manufacturing techniques and new products to increase efficiency, reduce cost, and improve quality.
Quality Assurance Manager, ISO Coordinator 1996 to 1999
Essex Group, Inc Lithonia, Georgia
„« Responsible for supervising three-member Quality Assurance Department.
„« Design, Implementation, and Monitoring of the ISO 9000, Quality Management System
„« Audit plant quality improvement plan to assure compliance.
„« Inventory and track daily shipments from plant to customers.
„« Monitor and record material usage on daily and monthly basis.
Major Projects: Write and implement Quality Improvement Plan. Kaizen . Write quality assurance testing procedures for production personnel as part of plant ISO 9000 certification. Create S.P.C. charts as part of a continuous quality improvement plan. Achieved a 75% reduction in customer complaints in one (1) year (cost reduction of $235,000 per month), and a 95% improvement in Quality rating in two (2) years.
Education:
A.B.A., Business 2004
American Intercontinental University
GPA: 3.33, Major GPA: 3.37
Associate, Quality Assurance 1982
Training & Technology Oak Ridge Associated Oak Ridge, TN
Universities
GPA: 3.5, Major GPA: 3.5. Certificate in Nondestructive Testing
Introduction to ISO 9001-2000 2004
Executive Management
Georgia Technology University
1997
Perry Johnson, Inc
ISO 9000 Implementation Course
1997
Perry Johnson, Inc
ISO 9000 Auditor/Lead Auditor of Quality Systems Course
Certified ISO Lead Auditor
1995
Georgia Institute of Technology
Quality Improvement Team Training
Affiliations:
American Society for Quality
Skills:
„« Strong leadership and communication skills
„« Coaching/Training
„« Continuous Quality Improvements
„« Kaizen
„« MQS (Managed Quality System)
„« ISO 9001-2000 Certified Lead Auditor
„« COQ (Cost Of Quality)
„« TQM (Total Quality Management)
„« Statistical /Trend analysts,
„« Supply Chain Management,
„« SPC and ISO procedure design/implementation to increase efficiency, lower cost, and improve customer satisfaction levels.
Reference:
Mr. Derek Oates
(770) 690-9685
derekjosie@bellsouth.net
V.P. Quality Assurance / R&D
Atlanta SharpTech
Mr. Keith Gallagher
(318) 613-0882
5058 Laura Lane
Woodworth, LA 71485
Regional Vice President, Suhor Industries
Mr. Marvin Lands
(205) 251-7103
620 Bolin St.
Birmingham, AL 35211
Wilbert of Birmingham
Owner
Mr. James McNider
5100 Kooiman Road
Mobile, AL 36582
(251) 653-0267
Gulf Wilbert vault Company, Inc.
Owner
Mr. Craig Carter
1322 Stuart Street
Chattanooga, TN 37406
(423) 698-6401
Chattanooga Wilbert Vault Co.
Plant Manager
Mr. Bob Boisso
1106 79th Street
Darien, IL 60561
(630) 964-5661
Supervisor, Lead Field Engineer
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